Christopher Saglibene Email & Phone Number

Lagrangeville, NY, US

Chandler, Arizona, United States

• Supervises activities of Tier I, II and Tier III technicians at multiple facilities.
• Provides supervision to Global Service Center Supervisor.
• Oversees all operational functions for multiple facilities. This includes directing, leading, and coaching staff to ensure high quality performance
• Ensures customers are responded to in a timely manner.
• Maintain a 24 x 7 Global Service Desk team – ensure adequate staffing levels at all times at multiple facilities.
• Responsible for implementing, monitoring, escalation, and ticket system processes.

Greater New York City Area

• Reporting to the Manager of Systems Engineering, the Systems Engineer Tier III is a senior level engineering role responsible for the design and support of customer compute and storage environments as well as providing.
• Design, implement and manage server, storage and virtual infrastructures running Microsoft Windows, Linux and VMware on HPE hardware
• Work directly with customers to ensure the timely delivery of stable solutions
• Creation of client implementation and support documentation
• Automation of routine system administration tasks
• Document recovery plans for CyrusOne customers with managed DR

Totowa

• Provide daily support for over 100 managed customers
• Ensure tickets are handled within SLA guidelines
• Engage tier 3 support as needed for tickets and see through until resolution
• Cross train other tier 2 engineers within my subject matter expertise
• Mentor Data Center Technicians on new procedures and technologies
• SME for Alert Logic. Implantation, Security/vulnerability scanning, blocking, whitelist and reporting

• Provide daily support for over 100 managed customers
• Ensure tickets are handled within SLA guidelines
• Engage tier 3 support as needed for tickets and see through until resolution
• Cross train other tier 2 engineers within my subject matter expertise
• Mentor Data Center Technicians on new procedures and technologies
• SME for Alert Logic. Implantation, Security/vulnerability scanning, blocking, whitelist and reporting

• Provide hardware configuration and support including server builds, rack and stacking, equipment and LAN cabling as needed.
• Perform daily remote hands including tape swaps, DNS changes, RFCs and other customer requests.
• Monitor all sites utilizing systems such as Solar Winds, Site Scan, Nimsoft, Commvault, System Center Ops Manager.
• Create tickets using Onyx and Nimsoft Service Desk.
• Be initial point of contact (phone/emails/web mail) for all customer inquiries.
• Verify all contacts against data base to ensure that contact is authorized to open a trouble ticket.