Christopher Sala Email & Phone Number

Port St. Lucie, Fl, Us

United States

Port St Lucie, Florida, United States

Remote

Macungie, Pennsylvania

Sellersville, Pennsylvania

Sellersville, Pennsylvania

Quakertown, Pennsylvania

Acted as Store Manager in Quaker Village for Quarters Four and One. Partnered with the Service Manager to ensure the store ran effectively. Participated in District Level calls, reported out specific activities to District Manager, completed reports and sales trackers for the store, led Stage Coaching behind the Teller Line, Stage Directed the Lobby to ensure positive customer experiences and minimal wait times. Worked closely with the Service Manager to review and assist with staffing and scheduling of the store. Effectively built and maximized partner relationships ensuring optimal results for our customers, partners, and the store. Actively assisted and coached coworkers in recognizing sales opportunities and maximizing warm handoffs. Provided exceptional customer service with an impeccable attention to detail resulting in multiple customer compliment letters, and multiple P5 customer surveys. Responsible for developing and maintaining knowledge of a variety of financial products and services. Handled all calls with the intent of providing customer satisfaction and retention. Responsible for developing and maintaining knowledge of a variety of financial products and services. Handled all calls with the intent of providing customer satisfaction and retention

Worked with team members to improve monthly operational audit scores from an average of 92% through the first half of the fiscal year to an average of 99% through the second half. Introduced new policies and procedures to help increase the stores customer approval rating more than six points above our goal of 24.7% from 24.27% to 31.38%. Increased store growth 112.5% by Initiating daily, weekly, and monthly coaching sessions with team members as well as introducing sales trackers, strategies, and competitions, to help build our sales teams revenue from 50% of teller’s reaching their individual goals, to all 100% either meeting or exceeding them

Took a faltering car electronics department from last in the district, 13th place, to first place within my first two months by incorporating new marketing and sales strategies with exceptional customer service. Recruited to the Product Process management team where I incorporated new procedures, organizational tools, and techniques resulting in 35% less product loss and improved our online orders processing by 14 minutes. Promoted to Sales Lead of Portable Electronics consisting of six departments after a corporate restructure. I lead a team of 15 and incorporated sales trackers, strategies, and procedures to be implemented with every customer, resulting in outstanding customer reviews and sales revenue remaining consistently one of the top three stores in the district.

Business, Finance, And Sales Management

Business Sales Management

Business, Management, Marketing, And Related Support Services