Christopher Salinas Email & Phone Number

United States

As a Tier 2 Customer Support Advisor at Hulu/Disney Streaming, I've progressed from my initial role at the Tier 1 level, where I provided comprehensive assistance to Hulu customers, addressing technical issues, billing inquiries, content concerns, and other service-related matters. My journey has seen me elevate to the Tier 2 level, where I now serve as an advisor to Tier 1 agents. In this capacity, I provide real-time support and guidance during customer interactions, stepping in for escalations when a supervisor's assistance is required.In response to the Disney takeover, my responsibilities have expanded to include support for ESPN+ and Disney+ services. This transition has facilitated collaboration with various teams across the Disney conglomerate, enhancing my ability to work seamlessly within a large, multifaceted organization.A significant portion of my role involves providing assistance through chat support and Slack, reinforcing my appreciation for the critical role tone and grammar play in written communication. This experience has sharpened my grammatical skills and my ability to convey information effectively.Furthermore, I have taken on leadership responsibilities by conducting meetings for my peers and contributing valuable insights for the enhancement of online Help articles and the company Knowledge Base. My dedication to knowledge sharing and process improvement has had a positive impact on the organization's support resources.Throughout my tenure, I have acquired proficiency in a diverse range of tools, including Salesforce, ServiceNow, Workday, Calabrio, InContact, JIRA, Google Forms, Excel, Slack, and numerous other applications. These technical skills, coupled with my customer support expertise, have enabled me to provide top-tier assistance and contribute to the continued success of Hulu & the greater Walt Disney Company.

United States

At Build-A-Bear Workshop, as a dedicated Bear-Builder, my role was to craft exceptional customer experiences by assisting individuals of all ages in the creation of cherished stuffed companions. Beyond simply assembling stuffed animals, this position required me to connect with customers on an emotional level, transforming the act of building a bear into a lasting memory.During my tenure, I honed my interpersonal skills, mastering the art of forging genuine connections with customers while maintaining the professionalism expected in a retail setting. This ability to create meaningful and memorable moments significantly contributed to the success of the store.Additionally, I took on leadership responsibilities within the team, overseeing the efficient processing of online orders. This experience provided me with hands-on knowledge of checkout point-of-sale (POS) systems, enhancing my understanding of retail operations and customer transactions.My time as a Bear-Builder at Build-A-Bear Workshop not only enriched my customer service and interpersonal skills but also equipped me with practical expertise in retail technology and operations. These skills have continued to serve me well in subsequent roles, enabling me to provide exceptional service and foster positive customer experiences.

United States

United States

As a Runner at Favor Delivery, my primary responsibility was to ensure the prompt and safe delivery of food and various goods to valued customers. My commitment to delivering orders in a timely and pristine condition consistently contributed to the exceptional service reputation of the company.I leveraged a sophisticated delivery app to efficiently manage all aspects of the delivery process, including tracking items, coordinating with vendors, and communicating with customers. This dedication to utilizing technology alongside outstanding customer service skills ensured a seamless and enjoyable experience for all parties involved.Beyond my delivery duties, I assumed the role of onboarding new team members, equipping them with the knowledge and skills necessary for success. I took pride in sharing best practices, app navigation techniques, and conducting test deliveries to foster confidence among new hires.Furthermore, I maintained an open line of communication with onboarded colleagues, remaining accessible to address their questions and provide guidance whenever needed. My commitment to supporting and mentoring team members played a pivotal role in creating a collaborative and empowered work environment.My experience as a Runner at Favor Delivery not only refined my logistical and customer service abilities but also highlighted my dedication to training and mentorship. These skills have continued to serve me well in my career journey, allowing me to excel in roles that require precision, customer-centricity, and team-building.

San Marcos, Tx

During my role as a Staff Reporter at the San Marcos Daily Record, I covered a wide spectrum of events, including meetings, breaking news, and various news beats. My responsibilities extended to conducting interviews with a diverse array of community members to craft compelling and informative stories. Meeting the demands of the news industry, I consistently wrote a minimum of eight weekly stories under stringent deadlines.In close collaboration with the editorial team, I actively contributed to the physical layout and design of the newspaper, ensuring that our content was not only well-written but also visually engaging for our readers. My role also encompassed managing real-time social media content on platforms such as Twitter and Facebook, strategically disseminating breaking news and driving online engagement.I played a pivotal role in expanding our digital presence by actively participating in article publication on the newspaper's online platform. Additionally, I had the privilege of contributing to the annual magazine, which served as a spotlight on local businesses, strengthening community ties.Furthermore, I served as the primary point of contact for various inquiries, including those related to obituaries, news tips, and general editorial matters. This role required responsiveness and professionalism in addressing a wide range of queries from our readers and community members.My tenure as a Staff Reporter was marked by a commitment to comprehensive news coverage, effective communication, and active community engagement, all of which were instrumental in delivering quality journalism to our readers. It was a privilege to contribute to the San Marcos Daily Record, and I look forward to future opportunities to apply and expand upon the skills and experiences gained during my time in this role.

Bachelor'S Degree, Journalism

Associate Of Arts (A.A.), Journalism