I am an accomplished Customer Service Advocate with a proven track record in the dynamic tech, internet, and news industries. My expertise spans a range of valuable skills, including Journalism, Interviewing, Social Media, Digital Photography, and News Writing. With a solid educational foundation, I hold a Bachelor's degree in Journalism from Texas State University.In my recent roles, I have excelled at assisting colleagues in resolving customer-facing issues, employing both technical and interpersonal solutions. My daily routine involves leveraging digital communication channels such as chat, Slack, and Zoom to address and resolve customer concerns. I am adept at employing empathy, creative problem-solving, and effective communication to ensure customer satisfaction and issue de-escalation.My early career journey led me to a local newspaper, where I thrived in a high-pressure, deadline-driven environment. There, I authored news stories, covered essential meetings, conducted interviews, and played a pivotal role in producing the community newspaper. My responsibilities extended to photography, fostering brand loyalty, and contributing to the creation of an annual magazine that showcased local businesses.I am passionate about leveraging my diverse skill set to drive meaningful results and contribute positively to any team or project I'm involved in. Let's connect and explore how I can bring value to your network and organization.
Listed skills include News Writing, Journalism, Writing, Digital Photography, and 3 others.