Christopher Salmon

Christopher Salmon Email and Phone Number

Account Manager at GTT @ GTT
mclean, virginia, united states
Christopher Salmon's Location
Austin, Texas, United States, United States
Christopher Salmon's Contact Details

Christopher Salmon work email

Christopher Salmon personal email

n/a
About Christopher Salmon

Christopher Salmon is a Account Manager at GTT at GTT. He possess expertise in telecommunications, managed services, management, customer satisfaction, mpls and 7 more skills.

Christopher Salmon's Current Company Details
GTT

Gtt

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Account Manager at GTT
mclean, virginia, united states
Website:
gtt.net
Employees:
3423
Christopher Salmon Work Experience Details
  • Gtt
    Customer Service Manager
    Gtt Sep 2021 - Present
    Austin, Texas, United States
    Serve as a key “Voice of the Customer” internally, helping to escalate customer issues and track resolution. You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing support that increases satisfaction, maximizes the GTT experience and ultimately drives revenue retention and growth.
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  • Gtt
    Project Manager
    Gtt Dec 2017 - Present
    Austin, Texas
    Manage Premier Enterprise accounts. Manage and oversee the implentation and success of major accounts and projects.Lead coordination efforts across several departments to ensure successfully delivery of services.Work daily with clients to achieve outlined goals to ensure timely installs and customer satisfaction. Work daily within the company with other departments such as sales, engineering, provisioning, supply chain, activations, support and billing. Lead weekly status meetings via conference calls and/or face to face meetings to discuss the progess of projects and brainstorm process improvements.Create and maintain spreadsheets for clients, departments, and the company to track and audit projects.
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  • Gtt
    Client Account Manager
    Gtt Jan 2014 - Dec 2017
    Austin, Tx
    Support Premier Enterprise and Channel accounts.Manage billing issues/disputes.Work daily with clients to achieve outlined goals to ensure timely renewals and customer satisfaction. Work daily with Sales, Support and Billing. Review processes for improvement.Schedule and attend face to face meetings.Create and maintain spreadsheets for clients.
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  • Ipass
    Field Services Manager
    Ipass Feb 2013 - Jan 2014
    Irvine, Ca
    Accountable for the effective and efficient service delivery of iPass’ Managed Network Products and Services to its customers. Responsible for ensuring that MNS professional installations are promptly scheduled, completed, and closed for billing. Accountable for facilitating the resolution of vendor billing discrepancies, and also act as a single point of contact for facilitating service replacement requests from the support organization.
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  • Megapath Inc
    Premier Account Manager
    Megapath Inc Jul 2011 - Feb 2013
    Costa Mesa, Ca
    Manage Premier Enterprise and Channel accounts. Manage and oversee the implentation and success of major accounts and projects.Lead coordination efforts across several departments to ensure successfully delivery of services.Manage billing issues/disputes.Work daily with clients to achieve outlined goals to ensure timely installs and customer satisfaction. Work daily within the company with other departments such as sales, engineering, provisioning, supply chain, activations, support and billing. Review processes for improvement.Lead weekly status meetings via conference calls and/or face to face meetings to discuss the progess of projects and brainstorm ideas to make the progress better.Create and maintain spreadsheets for clients, departments, and the company to track and audit projects.
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  • Megapath Inc
    Lead Provisioner / Provisioner
    Megapath Inc Sep 2009 - Jul 2011
    Austin, Tx
    Manage eight provisioners, set goals, expectations, and motivate. Maintain and improve client experience. Manage Enterprise and Small Business accounts. Created training program for new employees. Train new employees and train employees in newly merged offices on systems and processes. Manage client escalations. Work with clients to discuss issues and expectations. Work with teammates and partners to find the best ways of escalating and solving problems.
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  • Public Storage
    Business Analyst
    Public Storage Dec 2001 - Feb 2009
    Work with Regional and District Managers on the day to day operations of the region. Research and gather information and statistics pertaining to the day to day store operations and provide those findings to the Regional and District Managers via conference calls and presentations to improve overall business.Assist field employees with questions pertaining to policy and procedures and offer resolution to issues. Assist District Managers with property audits. Work closely with the Regional Vice President discussing and implementing new ideas to further the region's success such as new spreadsheets, reports, ways of looking at and obtaining data and how to present the new findings to the region. Phone screen and interview employee candidates.
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Christopher Salmon Skills

Telecommunications Managed Services Management Customer Satisfaction Mpls Voip Co Location Call Centers Sip Trunking Team Oriented Problem Solving Leadership

Frequently Asked Questions about Christopher Salmon

What company does Christopher Salmon work for?

Christopher Salmon works for Gtt

What is Christopher Salmon's role at the current company?

Christopher Salmon's current role is Account Manager at GTT.

What is Christopher Salmon's email address?

Christopher Salmon's email address is cs****@****ass.com

What skills is Christopher Salmon known for?

Christopher Salmon has skills like Telecommunications, Managed Services, Management, Customer Satisfaction, Mpls, Voip, Co Location, Call Centers, Sip Trunking, Team Oriented, Problem Solving, Leadership.

Who are Christopher Salmon's colleagues?

Christopher Salmon's colleagues are Jeff Donohue, Magdalena Martín Maderuelo, Charles Gebauer, Gajala Shaikh, George Fleming, Emilia Ficherova, Vishal Patil.

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