Christopher Salmon Email & Phone Number

Austin, Texas, United States

Serve as a key “Voice of the Customer” internally, helping to escalate customer issues and track resolution. You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing support that increases satisfaction, maximizes the GTT experience and ultimately drives revenue retention and growth.

Austin, Texas

Manage Premier Enterprise accounts. Manage and oversee the implentation and success of major accounts and projects.Lead coordination efforts across several departments to ensure successfully delivery of services.Work daily with clients to achieve outlined goals to ensure timely installs and customer satisfaction. Work daily within the company with other departments such as sales, engineering, provisioning, supply chain, activations, support and billing. Lead weekly status meetings via conference calls and/or face to face meetings to discuss the progess of projects and brainstorm process improvements.Create and maintain spreadsheets for clients, departments, and the company to track and audit projects.

Austin, Tx

Support Premier Enterprise and Channel accounts.Manage billing issues/disputes.Work daily with clients to achieve outlined goals to ensure timely renewals and customer satisfaction. Work daily with Sales, Support and Billing. Review processes for improvement.Schedule and attend face to face meetings.Create and maintain spreadsheets for clients.

Irvine, Ca

Accountable for the effective and efficient service delivery of iPass’ Managed Network Products and Services to its customers. Responsible for ensuring that MNS professional installations are promptly scheduled, completed, and closed for billing. Accountable for facilitating the resolution of vendor billing discrepancies, and also act as a single point of contact for facilitating service replacement requests from the support organization.

Costa Mesa, Ca

Manage Premier Enterprise and Channel accounts. Manage and oversee the implentation and success of major accounts and projects.Lead coordination efforts across several departments to ensure successfully delivery of services.Manage billing issues/disputes.Work daily with clients to achieve outlined goals to ensure timely installs and customer satisfaction. Work daily within the company with other departments such as sales, engineering, provisioning, supply chain, activations, support and billing. Review processes for improvement.Lead weekly status meetings via conference calls and/or face to face meetings to discuss the progess of projects and brainstorm ideas to make the progress better.Create and maintain spreadsheets for clients, departments, and the company to track and audit projects.

Austin, Tx

Manage eight provisioners, set goals, expectations, and motivate. Maintain and improve client experience. Manage Enterprise and Small Business accounts. Created training program for new employees. Train new employees and train employees in newly merged offices on systems and processes. Manage client escalations. Work with clients to discuss issues and expectations. Work with teammates and partners to find the best ways of escalating and solving problems.

Work with Regional and District Managers on the day to day operations of the region. Research and gather information and statistics pertaining to the day to day store operations and provide those findings to the Regional and District Managers via conference calls and presentations to improve overall business.Assist field employees with questions pertaining to policy and procedures and offer resolution to issues. Assist District Managers with property audits. Work closely with the Regional Vice President discussing and implementing new ideas to further the region's success such as new spreadsheets, reports, ways of looking at and obtaining data and how to present the new findings to the region. Phone screen and interview employee candidates.