• Triage specialist who monitors, manages, and configures security tools, reviews incidents to assess their urgency and escalates incidents if necessary.• Conducted regular security assessments to identify vulnerabilities in network and system infrastructure• Implemented security controls and measures to mitigate identified vulnerabilities• Monitored and analyzed security events to detect and respond to security incidents• Developed and maintained security policies and procedures• Coordinate tasks and activities among team members during shifts for smooth operations.• Document and report security incidents, vulnerabilities, and findings.• Assist in vulnerability assessments to identify and address weaknesses.• Adhere to security policies, procedures, and guidelines while ensuring compliance.• Provide comprehensive peer reviews of security tickets, offering guidance and recommendations to junior analysts on whether to escalate incidents to higher-level teams or initiate appropriate handoffs based on incident complexity and established protocols.• Deliver comprehensive training to junior analysts, equipping them with the necessary skills to effectively triage security incidents, conduct thorough investigations, and identify relevant indicators of compromise (IOCs) to enhance incident response capabilities.

• Triage specialist who monitors, manages, and configures security tools, reviews incidents to assess their urgency, and escalates incidents if necessary.• Conducted regular security assessments to identify vulnerabilities in network and system infrastructure• Implemented security controls and measures to mitigate identified vulnerabilities• Monitored and analyzed security events to detect and respond to security incidents• Developed and maintained security policies and procedures

● Detect, diagnose, and research solutions to resolve 100% of desktop and portable computer software and failures● Provide end-users with information, guidance, and instruction on the use of hardware and software to make users comfortable operating their systems fully● Analyze and assess service requests to prioritize the urgency of the request and accurately estimate the time required to complete service requests to customer satisfaction● Contribute to solving complex problems or escalate problems to the next tier of support so that corrective actions are completed in a timely and efficient manner● Document solutions to create user resources, including an end-user guide to resetting MFA on cellular devices that made it easier for over 12k medical employees

● Assisted with receiving, unloading, and sorting inbound XX packages daily, working to move packages quickly and with the highest accuracy● Used RFD scanner to log each item, guaranteeing tracking remains up to date to provide an excellent customer service experience● Routed and loaded XX outbound package shipments per shift to● Met productivity goals with a consistently positive attitude which was acknowledged by being named Employee of the Week in the third week of employment

Work Student for the Veterans Administration at Coastal Alabama Community College

Decided to go to school to further my education in IT.● Provided technical support remotely with computer hardware and software including printing, installation, word processing, e-mail, and operating systems for over 50 different companies.● Utilized trouble-ticketing software to respond to user requests for help to prioritize requests and respond in a timely manner● Troubleshoot network and ISP issues remotely to resolve issues for users efficiently while providing outstanding service● Installed desktops and configured associated peripherals and software products, ensuring all equipment is functioning properly and users are 100% satisfied with configurations

Actively pursuing CompTIA A+, Net+, and Security+ Certifications.

Supervised and Trained 90 soldiers on rollover drills in a vehicle resulting in 100% of the soldiers trained.Supervised, mentored, guided, and trained five soldiers daily and gave monthly performance counseling's.Supervised and Trained about 1100 hundred cadets three days out of a week for a three-month period with a 98% trained rating.Served as a Unit Armorer maintaining accountability of 263 pieces of equipment, 132 weapons, and conducted quarterly inspections resulting in no losses over a two-year time period.Performed basic demolitions, combat construction operations, manual, ballistic, and explosive breaching.

I stop working there to go to the Army.