Christopher Sam-Ossai Email and Phone Number

I have shown excellent product knowledge by addressing inquiries and providing required information about my organization, our services, and our policies in a courteous and professional manner which has driven salesI have increased customer satisfaction for my firm by handling complaints and concerns with great listening skills and great timing, escalating issues whenever necessary.I successfully make use of the eZee software to record and keep track of all customer-related information, such as bio data, occupancy, payments, rooms, extra charges, etc. I use it in tandem with the printer, POS machines, landline telephones, Ving Card, the Hydrogen payment platform and MS Office software when needed. This makes our follow up process more effective.I take customers to have a glance at our rooms and afterwards, I use empathy to negotiate a fair price with them. This way, I have influenced their purchase decisions and closed in more sales.By liaising with a local bureau de change businessman for currency conversion, I have made such transactions much easier for my guests, I have saved them time, energy and money.I have improved our check-in process by making necessary preparations ahead of time for guests yet to arrive so they can have a quick check in. This has increased their perception of our hotel and made them more likely to return.I have resolved conflicts between my guests and some of my fellow staff by providing them with the necessary information, the lack of which sparked the conflict.

I established the very first assets inventory template of the firm on Microsoft Excel with the supervision of the founder. This made accounting for all fixed assets much easier.I completed the very first assets inventory computation in which all major assets both fixed and current were identified and accounted for.

I inspired and led the very first corps members’ committee. This was a promotion I got after submitting a 10-page document to my boss highlighting areas for growth I observed. The goal of this committee was to improve employee relations, which we achieved.While charged with oversight of petty cash, I was successful in taking the pressure off the management with regards to issues needing immediate financial response.Through oversight of stock movement I kept a concise record on Microsoft Excel which was frequently communicated via email and ensured minimal wastage, and stopped theft.My custody of receipts and invoices ensured accountability for all items purchased by the firm.By participating in our weekly Community Development Service as an NYSC member. I successfully distributed food stuff to orphaned children, sanitized and sensitized the neighboring market and schools,