-Facilitate conversations that bridge gaps with the field operations team and internal staff-Identify challenges, develop solutions, and remove operational barriers to success-Oversee the business development function, prioritize and delegate responsibilities on initiatives and projects-Meet with key customers and strategic industry partners to build relationships-Own the organizational vision, goals, objectives, and issues - to increase growth-Lead, manage, and hold team members accountable-Drive profitability of the P&L and execute overall business plan to reach profitability goalsIdentify, develop, and implement processes and systems, focusing on expanding current products and services.-Manage the process associated with fulfilling company obligations to customers from the time they sign a contract to the time the energy efficiency work and solar equipment installation work is completed. Responsibility for this process will include managing third party service providers, individual projects, and customer communications .-Drive strategic thinking, organizational transformation, and tactical approaches within the department(s)-Develop financial and operational models, analysis, and reporting to ensure transparency and resultsInspire others, lead by example, and ensure operational excellence within the company by building a results-driven culture-Responsible for tracking key business performance metrics from post sale to pre-install, understanding efficiency metrics, and suggesting/implementing tactics to continuously advance the divisions performance-Assume responsibility for onboarding new hires including developing SOPs and training materials for your teams to perform at the highest levels-Drive continuous improvement in Quality, Customer Service, and Productivity throughout operations-Directs all Operational functions involving and including the management and oversight of all relationships and expectations.

Generated Contract Variance Reports (VARs)Exposure and hands on training with cost accounting, scheduling, and budgetingLearned and applied Earned Value Management

Prepared taxes for customers upon arrivalAssisted customers with other needs upon requestAssisted to further educate clients about taxationHelped maintain and promote good service based on the Liberty Tax brand

Revised/Reconstructed Work Instructions.Created floor layouts to promote more efficient movement of partsResponsible for the collection of various data. Ex, Takt times Submitted multiple improvement ideas