Christopher Santos Email & Phone Number

Miami, Fl, Us

Chicago, Illinois, Us

• Lead and manage operational (non-construction) projects of all sizes both locally and globally, including complex, cross-functional projects requiring alignment from all the Global Real Estate & Facilities (GREF)regions.• Provide regular detailed reporting on project status, calling out critical milestones, risks with impact and mitigations, bottlenecks and blockers with path to green.• Manage the end-to-end project lifecycle and take ownership of delivering across all project stages.• Build and apply change management plans, map stakeholders and GREF operational teams, define roadmaps, communication plans and templates for the managed projects.• Support project sponsors & other stakeholders in defining & writing business requirements, which may include collaborating with the GREF Technology team to determine the technical requirements and/or operational teams to assess the customer impacts.• Assemble project teams with support of project sponsor, define mechanisms of team collaboration and schedule appropriate interaction.

Charlotte, Us

• Spearhead the adoption of cutting-edge project management methodologies, tools, and technologies to enhance project delivery speed, quality, and efficiency.• Introduce innovative project management practices such as Agile, Design Thinking, or Lean Six Sigma to drive continuous improvement, foster creativity, and optimize project outcomes.• Engage with C-suite executives, key stakeholders, and external partners to build strategic relationships, influence decision-making, and secure buy-in for complex projects.• Developed & negotiated sourcing Fixed - Price, Time & Material contracts as well as Master Service Agreements & Statement of Works for new and continual engagements.• Utilize advanced change management methodologies and tools to navigate complex change processes, mitigate resistance, and ensure successful implementation of transformative projects.

Waltham, Ma, Us

Sr. Category Program Manager responsible for establishing enterprise level global standards, acquisition integration, risk mitigation within indirect sourcing categories such as IT Hardware & Software, Professional Services which some key programs included Facilities, Real Estate,Corporate Card/Travel, Corporate Fleet & Managed Print Services. Key responsibilities included but not limited to: Global program implementation & rollouts, end to end process mapping, risk management, continuous improvement, change management, supplier management, stakeholder management, cross functional team management along with strategic category management to drive automation, optimization & P&L save opportunities.

Redmond, Washington, Us

Lead Corporate & Technical Azure training for Microsoft engineers to become certified . Ensured training forecast schedule creation, core trainer coverage and overall company objectives where successfully meet to drive high allocation retention, risk management elements and KPI metrics.Ensured overall project management from a end to end process mapping, implementation of product, Hyper-care & Go Live Rollout.

New York, New York, Us

Lead Citi's supply chain inclusion, development and sustainability efforts associated with the implementation of internal and external production aspects of the Program. Managed Global Cross functional team of 12 Category Champions to drive the Sustainability & Diversity Program key goals and objectives which included data collection,risk management(KYC, compliance, reputation) spend trend reports by Tiers and quarterly spend/revenue reports per supplier outputs for Senior Leaders & Board of Directors.Lead Global Supplier/ Vendor Management by assessing small business spend, overall risk, applicable category trends, partner with 3rd party organizations in support of capacity building / matchmaking exercises for diverse firms, and develop workshop content for third party organizations.90% supplier products /services roll out via internal & external workshops were best practice sharing sessions are conducted. Financial Data Management of monthly Spend Reports for Supplier Diversity quarterly inputs and Info Shares for Corporate Stakeholders which has had a 30% direct Increase to our Global Diversity spend. Lead quarterly business reviews of four quadrants with an emphasis on Citi’s Supplier Diversity: Supplier/ Vendor Management,Stakeholder Engagement,Reporting, Education,Training, Development and Policy / Governance for Corporate Stakeholders.Successfully piloted and globally deployed the corporate responsibility questionnaire (CRQ) within Citi’s supply chain to mitigate supplier risk and embedded into the supplier selection process. Third party risk model to ensure that all aspects from Citizenship, Environmental Sustainability and Diversity where taken into account and adhered to by Citi suppliers. Sustainability & Diversity SME for Global Sourcing Managers during RFI, RFPs and supplier selection process to achieve yearly sustainable purchasing targets for Paper, Travel & IT Hardware along with Direct & Indirect Quarterly Spend Targets.

New York, New York, Us

Managed Senior Management Projects at a Global Level with the main scope of standardizing, industrializing and implement continuous process improvements to maximize efficiency while lowering cost for Indirect Sourcing categories (Facilities, Real Estate, Professional Services, IT Hardware/ Software).Focus on Strategic Global Sourcing, Global Governance PMO & Compliance SME. Direct contributor of 45% Cost Reduction & Avoidance through Global standardization and streamlining of processes.Key Rolls:Strategic Global Sourcing, Risk Management,Global Governance PMO & Compliance SME.

Project Management Experience: Successfully lead and managed projects for Convergys that focused on minimizing attrition, reduction of training cost, increase operational profitability in NAM/LATAM sites and certification of trainers. Managed a headcount of 6 core trainers, 4 program ready trainers and 10 mentors. New Hire Training Bond Project Implementation: Piloted and lead the implementation of the new hire training bond, early warning system, new hire glide path, culture communication training curriculum and cluster management for Operations which due to their great success of increasing profit and reduction cost has been included to Convergys global operation model. Created and developed facilitator’s guides, participant guides, Metrics reports, Playbook Reports, and PowerPoint presentations for up trainings. Lead forecasting the new hire training ramp.

Houston, Texas, Us

Managed team of 10 RHD Agents, who supported 60 Presale Agents with floor support and escalations. Merchants Increase Project Implementation: Successfully lead a project which reestablished large contacts for merchants to which increased our sales margin quotas by 32%, sent out quotes, order confirmations,net 30 account applications for both United States and Canada. Managed L4VOC Reports, service level reports, and unified reports. Project Leadership: Lead an increase sales project in our department by Creating call simulation scripts for presale agents that focus was on closing the sale and manage rebuttals. Result was a quarterly sales increase of 20%.

Responsible for overseeing team of 8 real estate agents, creating and managing buyer leads, upload and manage property listings into HOL system, manage monthly expense report, create and execute marketing goals.Trained and Staff with focus on increasing B2C/Inside & Outside sales, customer service and market intelligence real estate analysis.

Miami, Florida, Us

Managed staff of 7 front desk office agents assuring scheduling, performance reports and rollouts. Assisted guests with check in/check out process, as well as any needs that they required, including reservations, currency exchange. Handled a bank of $5,000.00 with daily roll out reports and balances. Worked with PBX operations phone systems and OPERA computer systems.Also followed Hyatt’s impact training standards for new employees, overseeing their growth and compliance with all of company policies.

Miami, Florida, Us

Managed team of 12 Vacation Package Specialists who Handled high volume inbound calls for reservation sales promotions, and customer service. Ensured monthly sales quota and increased 20% Sales by combined cruise and land packages to travel agents as well as direct guests both English and Spanish speaking.

Miami, Florida, Us

Handled high volume inbound calls for reservation sales promotions, and customer service. Selling cruise and land packages to travel agents as well as direct guests both English and Spanish speaking.

Bethesda , Md, Us

Was selected to join the Ritz Carlton Top 100 Future Chefs internship program during collage at Johnson & Wales university which had me learning from the best culinary leaders of the world. I was responsible for shadowing the executive chef and supporting the kitchen of 6 line cooks and 1 Pastry chef for the hotels 3 main restaurants and 4 event areas. Combination of front of the hose and back of the house was also included to gather a full bodied hospitality management landscape for my education towards International Hospitality Management - Culinary Art’s Degree.

Master Of Business Administration - Mba, Strategic Management

Bachelor Of Science (Bs), International Business & Hospitality Management.

Bachelor Of Science (Bs), Culinary Arts/Chef Training