Christopher Saour Email & Phone Number

United States

• Oversaw daily operations of sales and installation departments, ensuring efficient workflow and adherence to company policies.
• Led a team of customer service representatives, installers, and store personnel, fostering a high-performance culture focused on excellence in service delivery.
• Implemented performance metrics to evaluate staff effectiveness, resulting in improved productivity and customer satisfaction ratings.
• Developed and maintained training programs for team members to enhance product knowledge and customer engagement skills.
• Resolved customer issues promptly and effectively, enhancing overall customer experience and loyalty.
• Collaborated with cross-functional teams to streamline processes, resulting in a 45% reduction in operational delays.

San Francisco, CA, US

• Lead strategy in a highly regulated NFT & Crypto vertical
• Successfully managed a book of business of over 350 new & existing small – medium business accounts
• Responsible for growing and retaining multi-million-dollar advertisers by: designing campaign strategies, analyzing performance trends, & managed ad optimizations as campaigns generate ads, conversions, brand.
• Educated and consulted clients to generate opportunities by demonstrating how to use Twitter’s advertising products, ensuring best practices, and how to develop effective campaigns to reach their KPIs on the platform
• Collaborated cross-functionally with Account Management and Regional Marketing
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

San Francisco, California, US

• Developed and implemented social media growth strategies, and engaged in community management
• Analyzed audience retention data and viewer trends to produce targeted content, and changed content to reflect audience wants and needs
• Developed hands-on experience with video and audio capture equipment, including web broadcasting software
• Built brand awareness through content and user engagement
• Stocked, maintained, and rotated products and displays to create appealing arrangements, piqued customer interest, and encouraged repeat purchases

Campbell, CA, US

• Created and Managed sales forecasts for the entire state of New Jersey via SalesForce in line with set targets, strategic plans, and operating budgets for over 500 customer accounts
• Assisted Barracuda customers with their renewals of their SaaS and hardware subscriptions, while finding cross/up sales opportunities to better insure customer needs and satisfaction
• Responsible for achieving Monthly/Quarterly revenue targets (roughly $700,000-$1,200,000 a month) through accurate forecasting and sales skills
• Developed and maintained strong relationships with channel and partners, in order to identify and close join opportunities
• Worked closely with team members and assisted with coverage when deemed necessary, in order to meet team key performance indicatorsBarracuda Networks, Inc. offers industry-leading solutions designed to solve mainstream.

Atlanta, GA, US