Christopher Sato Email & Phone Number

Haines City, Fl, Us

Stockholm, Se

BTS Customer Support Specialist– Responsible for providing customers support for PRO-TECH+ and TITAN software. Work with our developers to create enchantment in Gitlab and Redmine. Work with our hosted customers on their server configuration and provide updates, backups and repair if needed through AWS. Continuing updating documentation so our customers know what to do in case of any expect errors in PRO-TECH+ and TITAN. Consult our on-premises customers with issues they may have regarding there server and setting up our software.

Tempe, Az, Us

Help Desk Analyst- Responsible for providing customer support for all their computers, phones and backend needs. Providing consultation with anything a company needs. Provide training and resources to IT employees from other companies. Helped with field work by going over to the east coast and upgrade their servers and equipment.Key accomplishments included, but not limited to:▪ Responsible for troubleshooting all customer technical issues with their IT needs▪ Setup and configure all new hires and backend needs.▪ Process of updating all documentation per company I consult with.▪ IT Glue Certified Technician

Scottsdale, Arizona, Us

System Support Engineer - Responsible for providing customer support for all their computer, phone and backend needs. Created and managed all Active Directory accounts and step and configure all Office 365 backends. Provide and create updated documentation for future issues that may come up in ITGlue. Consultation for all our clients to figure out what's best for their company. On-Call rotation 6 times a year for 24/7 service.Key accomplishments included, but not limited to:Responsible for troubleshooting all customer technical issues with there IT needsSetup and configure all new hires and backend needs.Process of updating all documentation in ITGlue.Process of coming up with documentation for new hire training for BVA Inc.

Stockholm, Se

BTS Customer Support Specialist– Responsible for providing customers support for PRO-TECH+ and TITAN software. Work with our developers to create enchantment in Gitlab and Redmine. Work with our hosted customers on their server configuration and provide updates, backups and repair if needed through AWS. Continuing updating documentation so our customers know what to do in case of any expect errors in PRO-TECH+ and TITAN. Consult our on-premises customers with issues they may have regarding there server and setting up our software.Key accomplishments included, but not limited to:Responsible for troubleshooting all customer technical issues with the software.Upgrade our software on a quarter bases for our hosted customer in AWS.Updated the hosted update process to make it more streamlined.Train two hires with only learning the software for a few months.Immediate level of understanding of PRO-TECH+ and TITAN only through our documentation.

Dublin, Ie

Responsible for implementing floor plans showing all data ports and exit’s for the sites inthe Arizona region using Microsoft Visio. Troubleshoot any employees technical issues in-person or remotely overthe phone. Installing cameras, server racks and any hard wired cabling in the plants or offices. Currently learninghow to update Microsoft Server 2012/2016 equipment and maintaining it.Key accomplishments included, but not limited to:▪ Responsible for troubleshooting all employees technical issues▪ Setting/Updating any NVR camera system or server rack across the Arizona region.▪ Updating all floors plans in the Arizona region to show all data ports and exits using Microsoft Visio.▪ Imaging laptops and desktops for new hire’s or replacement in the company.▪ Coordinating through ISP to update most sites to Fiber and do any cabling to make the site look clean.

Nashville, Tn, Us

* Responsible for setting up shops with Networking and Cisco Meraki equipment including Ipads and Scanners*Setting up Cisco Meraki networks and provide ID codes to keep track of equipment*Provide detail notes of completion of projects.* Coordinate with ISP and building contractors for multiple sites*Completing a monthly expenses report for concur.* Responsible for completing tasks while working remotely from home*Complete concur report every month with no errors and provide excellent customer service over the phone when working remotely or at HQ in Tennessee.

El Segundo, Ca, Us

Configure Desktop, Laptops/Surface for new hires, create tickets, troubleshoot, create an on-boarding information for new hires, worked on culture committee, administrate accounts for various of websites, responsible for all IT Budget. Complete multiple project including Migration of Phone System, asset tagging, 100 + configs of laptops in less than a week, IT consultant for up to 7 different office opening/moves as well provide excellent customer service.

Anaheim, Ca, Us

Monitor active batch files and jobs, create and modify active directory accounts for users, take customer calls to troubleshoot issue's, Configure Desktop, Laptops and Thin Clients, create tickets using service now program, administrate accounts for various of websites, escalate issue to infrastructure and provide detailed information regarding the issue at hand and finally provide excellent customer service.

Burbank, Ca, Us

Selling drinks, cotton candy and balloons. Also making sure new cast members are ready to become part of Disney family. Broke many records for most selling of products on are carts

Professional experience includes an internship with StandOUT Gobal and Asian US Business Summit and Expo for 2013. I was to help execute logistics for event activities for exhibitor booth sales, VIP speakers, and committee member communications. I assisted in maintaining open communication and registrations. Tools that were utilized were groupware, Google docs for sharing documents, MS Office 2007 Excel, and Power Point. I also aided with setting up booths, handing out business cards, brochures representing StandOUT Gobal and networked.Another goal of mine is to obtain a network of professionals to work with for better assistance in helping me develop better skills and abilities to achieve my career goals.SpecialtiesMicrosoft office 2007 word, excel, access, project, visio, and power point.

Master'S Degree, Healthcare Informatics

Bachelor'S Degree, Computer Systems Networking And Telecommunications