AdvanceFirst Technologies Ltd is a leading provider of Electronic Data Interchange (EDI) Software and Services. Technical account management. Working with suppliers, on-boarding and test team, support and customers to facilitate continuity of services and acting as a single point of communication for technical issues.Maintaining relationships with clients on an operational and technical level.Understanding of system inter-dependencies and flow of business documents between suppliers and customers and collaborating with project teams internally and externally on issues relating to development, test and support.Technical analysis for the purposes of maintaining operations and future development.Main point of contact for live customer related issues.Supporting & maintaining existing applications, integrations and EDI Maps for Trading Partners.Data analysis for internal and external clients.Maintain existing and develop new maps using .xsl and facilitate customer requirements for inbound and outbound messages in iDOCs, XML, CSV, EDIFACT, ANSI X12, and TRADACOMS formats.Support of communication protocols, AS2, FTP, and SFTP

Onboarding new customer automation projects using the company’s intelligent messaging system. Process and requirements analysis and design of customer order automation systems.Development of processes to facilitate customer business requirements including initial analysis of inbound and outbound formats and EDI message standards for EDIFACT, Tradacom and ANSI X12, data base evaluation and validation, communication protocol set up (AS2, FTP, SFTP), business logic scoping and documentation, process mapping, process testing and assistance with deployments in to the production environment.

Team Lead for U.K based analyst programmers and testers offering application support to telecoms service providers utilising ALLTEL’S Customer Care and Billing system 'VIRTUOSO'.Formulating test scripts using standardised templates and performing unit, system and User Acceptance testing and documenting results.Maintenance of application test environments, encompassing regular data refreshes according to specific user criteria and upgrades to new releases of software.Packaging software releases and providing client with system test results, plans and relevant documentation, including information on capacity planning, database administration and application monitoring and tuningMaintenance of the ALLTEL change control system and associated environmentsAttend meetings with U.S based development team and provide application and production support knowledge to assist with new customer projects.Provide support for UAT environments and live applications for issues related to software configuration, Call Data Record extraction, Billing Cycles, Invoicing, Accounts Receivable, Debt Collection, and Provisioning to client Network. Support provided to Business Analysts, End-Users and End-User Managers on a 24x7 basis.Development of a windows and browser based user interface for the Customer Care module of the application.

Development, test and support of the EDI/400 application.Creation of message maps and translation formats using TRADACOMS and EDIFACT standards. Application support to JBA financials System/21 accounts payable, accounts receivable, sales order processing, and customer returns modules.Creation of test scripts.User acceptance testing.Automating test processes using Robot testing tools.I was involved throughout the project life cycle of a major software upgrade in 1997/98. At the end of the project I received an award for being a key member of the migration team.Application support of interfaces for provisioning of new handsets, equipment and SIMS to customer care system, updates to general ledger from customer care system, and supply of new handsets, equipment and SIMS from vendors.Whilst documenting a number of internal applications I managed to gain recognition by winning an 'Outstanding Achievement Award' for work in this field.Testing and application support of customer care and billing system.Maintenance of customer care training environments.Maintenance of the change control system.