Christopher Sayer Email & Phone Number

• Lead a Technology Change portfolio across Barclaycard International Merchant Services with a budget of £42m pa and circa 80 FTE• Ensure all change is delivered in line with governance standards to meet PRA objectives / PCI DSS requirements• Ensure effective prioritisation of an Enterprise Backlog change• Portfolio RAIDs management • Mobilise all new Technology projects, including resource allocation• Define and implement Target Operating Model• Develop and lead Project Managers, PMO analysts, Programme Managers and Scrum Masters• Drive Agile Fluency Across Feature teams

• Manage the end to end delivery of technology projects within Barclaycard Commercial Payments• Ensure project delivery in line with agreed methodology (waterfall / agile), whilst managing RAIDs, budget, governance, engaging 3rd parties and developing/leading implementation plans • Successfully delivered a new application processing system into the Retail Bank and Barclaycard within 3 months on new infrastructure

• Responsible for leading and delivering successful business change and improvements into the Barclaycard contact centres, resulting in a saving greater than 35% of the overall operational cost base• Provide strong leadership to the Change Implementation Team by creating a culture of ownership, accountability and empowerment for identifying and delivering change/process improvements • Established effective PMO function with enhanced benefits tracking processes for the Barclaycard Commercial Payments Process Optimisation workstreams, ensuring that effective reporting and benefits realisation can take place

Multi-National Operations

• Responsible for managing 7 complex and diverse areas (circa 150 FTE) within Global Commercial Payments (GCP)• Ensured effective delivery against KPI’s including Budget, SLA and Quality Assurance metrics by driving productivity improvements through process improvement• Created a culture that embraces coaching and development of colleagues• Managing relationships with high value customers including; Amazon, Deloitte, and other partner banks• Successfully designed and implemented new processes and tools that drove an annual cost saving of £267k and increased annual sales turnover by circa £7m• Transformed the business by instigating/leading a right-shoring and restructuring program with a total annual cost saving circa £800k

Key accountabilities:• Responsible for the entire planning process from day 7 to MTP for 7 business areas, over 3 sites, with an excess of 150 works streams • Training other planners on planning techniques (Real-Time, Intraday, Scheduling & Forecasting)• Produce MI for Business/queue/agent performance for a variety of area including telephony and collections areas.• Facilitate weekly/month meetings to review the following week forecasted service level delivery for each area to the Head of Business services, and their direct reports.• Work with finance, sales, change and product development to understand demand drivers

Master Of Science (Msc), International Management

Postgraduate Award, Service Operations Management