Christopher Scala Email & Phone Number

San Diego, CA, US

Valley Center, California

Valley Center, CA

Valley Center, CA

Front of House Manager for BLD's Cafe

Responsible for hiring, firing, team development, and concept execution. Built catering business by five times the base sales number at the beginning of 2007. Built sales by $180,000 in the 2007 fiscal year.

Responsible for transitioning 14 stores from the construction phase to the operations- ready stage. Communicated project deadlines for support center and field personnel. Operated from the field with a four person traveling road crew. Co-Authored the Xando Location Opening Textbook. Created pictorial job aids still used in daily store operations system-wide.

Took new shops from construction phase to operational readiness. Conducted eight shop opening transitions.

Responsible for all aspects of management training. Supported shift leader and hourly employee training. Conducted product deployment training presentations. Planned, organized, and facilitated new store training for four openings. Taught the Serve Safe food safety handling course. Provided support to the operations team wherever and whenever needed..

Field trained thirty-two managers and one district manager. Taught a rotating schedule of five classroom modules. Provided product deployment support across North East and Mid West..

Oversaw seven General Manager, fourteen Assistant Managers, and eighty Customer Service Representatives. Responsible for cost analysis and overall profitability of seven video stores. Promoted 3 times in 5.5 years.