Christopher Schaff Email & Phone Number

California, United States

San Mateo, Ca, Us

San Francisco, California, Us

Streamlining and bringing to life analytics through BigQuery, Retool, and Grafana using SQL.

San Francisco, Ca, Us

Serving as a main point of contact for the customer support team and engineering for all customer related issues and escalations. Provided thorough investigations of issue using data and replication. Leveraged SQL-Based Analysis to:Drove changes to website, e-commerce through dataOperations with reporting and forecastingCustomer support to help make gathering information needed to cut down on amount of tickets sent out back and forthCustomer Support:Served as the SME for the customer support team, providing answers to questions from customersHelped set forth policy and standards for customer interactionsReviewed data to better advise on more technical issues the support team escalatedMentored Support Team and develop processes for training new membersBug writing, reporting and follow-up

Work with a small team of people to increase engagement on Social Media through Facebook, Twitter and Instagram.Use of Photoshop to retouch and correct images taken at a convention. Minor corrections on photos from the convention floor and more major; retouching, adding color and corrections on location photo shoots.Learning to use more studio equipment to produce higher quality end photos.

San Francisco, California, Us

Bug testing and reporting:Use of concise and organized methods for troubleshooting issues, in which every angle of the user experience is testedWork directly with the engineering team in troubleshooting larger issues affecting the users, resulting in the customer's experience being affected for the least amount of time.Wrote clear and concise bugs, so anyone could test or regress. Was responsible for the bugs from the beginning to end.Aid in the QA of the webapp and Android native app.Support and troubleshooting:Provide top notch customer service, going beyond expectations of the SlideShare users. Assisting with issues with InDesign, PowerPoint, Adobe or on SlideShare. Work with corporate entities in account creation, customization, issues and learning how to use SlideShare.Was the main point of contact for all of SlideShare support: copyright claims, spam filtering, corporate account access, general support and payments/refunds.Use of base knowledge of HTML and CSS, to assist users with their issues for their embedded content. This would lead to either finding issues with their code or a bug on SlideShare. Voice of SlideShare users:Provide insight on features the users would like to see or ones that were discontinued that they would like to have returned.Was key in the implementation of various features and policies. Pitched and created mock-ups for feature ideas.Product Management:Work with the engineering team in implementing a better detection system for copyright material.Work with the legal team at LinkedIn to make sure the processes used by SlideShare were in line with LinkedIn's.Work with LinkedIn accounts payable team to set up vendors and services for SlideShare.Was the point of contact for the teams responsible for illegal content/images at LinkedIn and the SlideShare engineering teams.Proposed ideas for better admin tools to engineering to help make supports job easier.

Work with businesses over email and phone to verify/edit/remove listings from Google+ Local on Google MapsWork with businesses to optimize listings by creating searchable and relevant listings for Google MapsPartner with other teams to bring listings back up to quality guidelines and restore removed listings to Google MapsUse internal tools to help geocode, categorize and make business information as accurate as possibleIdentify and report new bugs within the systemResearch businesses to determine eligibilityTroubleshoot business listings to determine why they were not appearing on Google MapsReview, remove and move reviews for business listingsConsistently produce one of the highest QA scores while also being one of the most productive agentsAssess reviews/listings/websites for spam/inappropriate/slanderous content

• Provided answers to complex problems in the payments escalations department• Provided guidance and problem resolution to members of my team and other teams• Ability to defuse volatile situations effectively over the phone and via email • Point-of-contact for different teams, working cross-functionally to solve complex issues• Investigated and tracked patterns to identify early any potential issues and problems• Researched payments-related escalated issues• Worked with the trainers to build a solid training experience within my department• Technical spot checks of my team to ensure the user’s problems were effectively resolved• Advised my team of changes in policy and process• Escalated issues to the proper department with detailed information and documented cases• Wrote detailed analysis of work done by the first points of contact team in the satellite centers• Identify potential training opportunities for members of my team• Ensured that team was on task and well informed• Troubleshot issues for Google Play Movies though research• Worked with users to resolve their issues with payments, gift cards and movies

San Mateo, California, Us

• Tested submissions for TRC compliance• Tested the functionality of revisions to ensure that it was compatible with the hardware• Wrote bug reports with detailed steps for easy regression for functionality, TRC, and language • Quickly learned the processes and TRCs required for testing• Worked in small teams to insure that all deadlines were met• Diligently tested revisions, consistently meeting all deadlines• Thorough regression of bugs when a new revision was submitted

Campbell, Ca, Us

First point-of-contact for customers, resolved customer problems diligently and tactfully through nonlinear thinkingDedicated to customer service and support ranging from technical assistance to researching items we don't carry, in order to provide the customer with the best possible experienceAbility to diffuse volatile situations effectively over the phone or through email correspondenceTracking and reported errors received on the site or through POS with detailed writings to supervisorsSuccessful at cultivating relationships with clients and cross functionally in order achieve goalsHelped in resolving billing issues and questions, forwarding to our specialist the ones I could not fix. Trained new hires on our standard operating procedures and how to effectively handle calls and emails.Resolved shipping issues with UPS or FedEx.

Education record

Education record

In Progress, Digital Communication And Media/Multimedia