Christopher Scharpf Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Clearwater, Florida, United States

I joined TeamViewer as a part of their Inside Sales - NORAM team during COVID, which began as a remote position and eventually returned to a hybrid model. My role was focused on qualifying, consulting & closing new SMB business for our remote connectivity solutions (remote access, RMM, AR & conferencing platforms). COVID forced many businesses to adopt a remote work environment, who had never previously needed to consider remote work as an option; this presented new and interesting challenges from atypical markets, as the discovery calls required a thorough interview process to identify their needs and educate them on the best fit from our solutions portfolio. Working from both inbound inquiries as well as outreach to existing clients, I pursued both new business and add-ons alike. I enjoyed interviewing clients to better understand their business, teaching them about which of our solutions they would benefit from, and providing live product demonstrations for the pertinent tools. Once all remaining questions had been answered, I provided the appropriate quote and ensured their order was fulfilled.

Clearwater, Florida

After excelling in my previous role as a BDR, I was offered the position of Channel Account Manager assigned to the Midwest territory. My focus in this role shifted from initial outreach to closing renewal contracts and creating cross-sell opportunities. With a book of business comprised entirely of resellers & service providers, I was now able to continue to build on these relationships and understand their position between the end user and our distributors. This new dynamic provided a plethora of new and exciting learning opportunities.Aside from finalizing renewal contracts, I collaborated with our partners to analyze where our solutions fit within their portfolio and assisted with strategies to provide further value to their clients beyond our core solutions. As the primary point of contact for all of my assigned accounts, I fielded all questions they had and served as a liaison between them and our distributors & tech support team as necessary. I kept our partners updated on new product releases and coordinated with our Solutions Engineers to provide live product demonstrations & webinars. I also collaborated with my territory Account Executive to onboard new logos and ensure that they were properly equipped to succeed with our solutions.

Clearwater, Florida

Due to my expressed interest in joining the sales team and my performance as a diligent, hard working Sales Ops Associate, I was offered a position as a BDR on the B2B retention & Channel teams. I was assigned to assist two Account Managers responsible for separate & unique territories: direct B2B retention and Strategic Channel retention. Each territory required vastly different approaches, and provided unique learning experiences due to the contrast between them.My primary focus was to assist the Account Managers by forecasting upcoming renewals (all of which were manual, not subscription) through proactive outreach. My focus was to identify renewal opportunities several months out, connect with the client/partner, review their account and secure their renewal. During our calls, I would learn about their business and how we fit into the big picture, looking for any potential additional needs that we could meet. Our core business was comprised of antivirus solutions, however we offered email protection & privacy solutions as well. For the direct B2B clients, I was working with their C-suite and tech teams to ensure they were getting the most out of our solutions and securing another contract term; for our Strategic partners, I would schedule monthly calls to review the various contracts due for renewal that month & assist with securing each client contract as needed. These partners were larger service providers, many of whom would have anywhere between 10-20 clients due for renewal each month. This required a deeper, more nuanced business relationship than the typical B2B sales process, which I found especially gratifying.

Clearwater, Florida

With an interest in pursuing a career in software sales, I joined VIPRE as a part of their Sales Ops team to get a foot in the door. My role was twofold: audit & process sales orders from the B2B team, and provide customer support for our B2C customers. This required learning to utilize Salesforce, payment processors and our internal license key management systems. My primary focus was to ensure the accuracy of direct & new business orders as well as routine monthly billing of our existing MSP-based accounts. I also managed the inbound call queue for our B2C customers who were looking to purchase our consumer antivirus solution online, assisting them with any questions they had in order to finalize the sale.I enjoyed the new challenge this opportunity provided, and it allowed me to meet & work alongside a B2B sales team that I intended to eventually join.

Tallahassee, Florida

-Trained restaurant staff on both food service and hospitality etiquette-Oversaw breakfast, lunch, room service, and small private dining services-Worked with executive chef to create new menus-Restructured positions and procedures within restaurant to maximize efficiency-Planned & implemented an overhaul of our coffee shop with new local craft coffee partners-Orchestrated local marketing strategies targeting surrounding businesses

Louisville, Kentucky

-Interviewed, measured, and conducted custom sales presentations for clients-Built and maintained client accounts-Increased store revenue through suggestive selling techniques-Attended frequent seminars to maintain updated and comprehensive product knowledge-Competed in monthly sales competitions within the region-Excelled in a competitive, commission-driven sales environment

Louisville, Kentucky

-Responsible for onboarding and developing all entry level sales associates-Prepared weekly sales gap/analysis reports-Managed high-volume group accounts and correspondence-Coordinated with distribution center to audit & resolve order and delivery complications-Participated in brand marketing at several events and trade shows

Louisville, Kentucky

-Booked and maintained group tuxedo rental accounts-Worked closely with Wardrobe Consultants to prepare custom sales presentations-Assisted Consultants through team selling techniques-Maintained inventory stock, appearance, and overall store cleanliness