Christopher Schmidt Email & Phone Number

Chicago, Illinois, United States

Providing streamlined operations I tailored responsibilities and processes to optimize productivity and reduce inefficiency. An operation that spanned 100+ staff members across 23 states.

• Directed a healthcare outpatient service line with 2 departments and a staff of 50+
• Tapped into underutilized referral channels increasing patient volumes by 20%
• Achieved significant cost savings of 15% through labor optimization, resource allocationimprovements, and consumable price negotiation
• Maximized efficiency by reworking patient care operations resulting in an increase of patientsatisfaction by 13% with no added labor cost
• Drove quality improvement initiatives resulting in recognition as a Center of Distinction (#1ranked facility of over 500 locations)

Skokie, Illinois

• Led 5 managers and 100+ staff members spanning 7 departments to streamline organizationalprocesses, improve care delivery, and exceed performance targets
• Provided effective leadership and operational oversight to a healthcare organization improvingquality and client satisfaction while servicing over 160 facilities under contract
• Cultivated strategic partnerships with key stakeholders to expand service offerings, enhancemarket presence, and drive revenue growth through exceptional service delivery andclear/effective communication
• Championed a culture of innovation and collaboration, fostering cross-functional teams andempowering staff to contribute ideas for process optimization and service enhancement

Chicago, IL

• Founded and built Specialty Screening from inception, driving strategic vision and operationalexcellence in the healthcare services market
• Optimized business practices through thorough cost analysis, enhanced personnel utilization,and implementation of robust training and development programs
• Managed all key accounts across multiple states, ensuring exceptional service delivery andmaintaining strong client relationships
• Held accountable for all aspects of the business, including budgeting, forecasting, and profit andloss management, while ensuring compliance with state and federal regulations
• Achieved significant milestones, taking the company from 0 to 1 million dollars in revenuewithin 18 months of operation
• Successfully expanded the client base while maintaining a remarkable 90% client retention rate,demonstrating a commitment to customer satisfaction and business growth

Chicago, IL

• Managed account relationships for 50+ medical offices spanning 7 states in the Midwest region,specializing in toxicology and genetic laboratory testing
• Provided leadership and supervised a team of approximately 20 employees, ensuring efficientoperations and high-quality service delivery
• Served as the primary point of contact for all aspects of the business within the region, fosteringstrong client relationships and addressing their needs effectively
• Collaborated with senior leadership to implement strategies for expanding operationalefficiency and driving business growth company-wide
• Recognized for outstanding performance and promoted to oversee an expanded territory,demonstrating leadership and success in account management
• Managed the largest account at Calloway Labs, exceeding $2 million in annual revenue andconsistently surpassing company goals for regional growth and client satisfaction

Chicago, IL

• Directed up to 50 housekeeping employees to fulfill various duties and projects throughout Northwestern Memorial Hospital. Prepared and maintained employee records pertaining to training and development, performance.
• Implemented service level agreements with various customers throughout the hospital
• Reengineered work schedules, hours, areas of work and job duties to ensure best possible service