Designed and executed high-touch programs to engage MBA students in social impact.

Support programs inspiring Social Sector innovators at the Booth School of Business and beyond.

Planned and facilitated a day-long faculty innovation retreats in a remote format using cutting-edge visual collaboration toolsAssisted in the planning, design and execution of workshops, events, and bootcamps for the Polsky CenterFacilitated Lean Innovation and Business Model Innovation Workshops for the Polsky CenterPiloted innovation frameworks including the Design Sprint for managing data at the Polsky CenterDesigned and facilitated design thinking workshop for Business Support Organizations in Chicago to catalyze ecosystem growthDeveloped a summer internship program for high school and early college students in partnership with Apple and the City of ChicagoCoached LivingWaters Systems - a social-impact startup and winner of the 2020 Social New Venture Challenge

Setup and maintain computer workstations and software for staff and employees at a higher learning institution with business operations, providing tier 2 and 3 hardware support for users across 3 campuses. Create, maintain, and troubleshoot enterprise-level virtual desktops. Research and implement new computer administration technologies for increased institutional effectiveness. Support and maintain Windows and Mac, and Linux computers, supporting machine logins, domain trust issues, and software deployment, install, and troubleshooting of Microsoft Office suite, Adobe Creative Cloud, and Document Cloud platforms. Provide advising and setup support for special events. Adhere to escalation and case turnaround service level agreements and service catalog in Oracle CRM and Service Cloud. Communicate clear, contextually relevant information to equip, enable, and empower clients to fulfill technology objectives. - Prepared weekly training in Powershell for team - Developed proficiency in Powershell Administration and Scripting - Created robust documentation for help desk employees - Organized support tickets and workflow items according to service priority matrix

Provide excellent customer service as part of a multi-campus support team for a higher learning institution with business operations through phone, email and in-person contact. Input service tickets from email, service user needs as able, and escalate service tickets to tier 2 support as needed, while maintaining communication with customers to meet service level agreements. Setup and run audio/visual events for faculty, staff and students. Service student computer lab workstations, printers, and supplies. - Analyzed and solved technical problems for business and education customers - Researched, advised, and supported video conferencing solutions for faculty and upper-level management.