Christopher Schuh Email & Phone Number

Madison, Wisconsin Area

The TSE’s primary objective is to improve the measurable performance and customer satisfaction of the installed base including, but not limited to: up-time, error rates, mean time between unscheduled events and customer satisfaction.Provide remote support and detailed action plans to field service engineers and customers around the globe via phone, email and text.Actively monitor and manage service and escalations for the global installed base through the global service escalation workflow.Direct communication between the field, engineering and management to ensure that a clear path for resolution is defined and understood.Utilize remote diagnostic and service-software tools to ensure prompt issue identification and resolution.Assist the service team with managing critical sites that have had extensive issues and/or are high visibility customers including on-site system auditsContribute to service improvement projects as a resource that will provide data, data analysis, documentation updates and/or investigation assistance.Promote customer satisfaction in Accuray products through ownership of issues escalated to the global technical support team, working with other team members/regions to share knowledge and working with a sense of urgency.Facilitate routine Technical forums with the global service teams to provide training, knowledge transfer, upgrades, discuss issues observed in other regions, and review Technical Tips and Service Bulletins.Must be available at times to travel to critical sites on short notice to help support escalated issues and customer satisfaction.Contribute to service improvement projects as a resource that will provide data, data analysis, documentation updates and/or investigation assistance.

Technical Support Engineer position is responsible for providing advanced troubleshooting support for the installed base of TomoTherapy, Radixact and CyberKnife systems. This position will function within Accuray’s Global Technical Support team, providing remote support and detailed action plans to field service engineers and customers around the globe. Responsibilities will also include providing critical feedback to product development teams on design/reliability improvement needs, systemic issues, service improvements and user experience input from end users and field service teams. In addition to providing expert level technical support, this role will also improve the overall strength/knowledge of the field service team by partnering with the field service management team. An individual in this position must be able to multitask, communicate effectively and operate with a high sense of urgency.

Installation of of Accuray's high complex Cyberknife system. Accuray's Cyberknife is a one of a kind cancer treatment system robot.Work within a team to install Accuray's Cyberknife and Tomotherapy system.Work at various customer sites, mostly hospitals, throughout the United States and some international sites.Work cross-functionally with Engineering, Field Service, Manufacturing, Training, Physics Support, QA and customer supportExtensive traveling within the United States and occasionally traveling internationally.Represent the company at our customer sites and interact directly with customers to meet their needs and expectations.10% of time allocated to compliance and acceptance documentation.

Phoenix, Arizona Area

Diagnose basic mechanical, software, network, and system failures using established procedures.Service and repair designated equipment to Canon standards and specifications.Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Volk Field, Wi

As a Radio Frequency Transmission Systems specialists, Main roles are to install and maintain radio frequency communications. Deployment sustain, troubleshoot and repair the vast variety of communications devices—including antenna systems, tuners , Deployable mobile Satellite Systems and transmission lines.

Bachelor Of Science - Bs, Information Technology

Master Of Business Administration - Mba, Project Management

Associate Of Arts - Aa, Information Technology, 3.77