Supervise Technical, Advanced Services, Help desk and Warehouse staff of 29 full-time employees. Assist Office Manager with management/supervision of remaining employees in company from other departments (sales, administration). Handle timely operations and deliveries of equipment and personnel to job sites. Project management planning and coordination with employees and external customers in PC refreshes, network refreshes, data cabling, A/V installations and other special projects.

Manage Technical, Helpdesk and Warehouse staff of 20 full-time employees. Assist Office Manager with management/supervision of remaining employees in company from other departments (sales, administration, advanced services). Handle timely operations and deliveries of equipment and personnel to jobsite as needed. Coordinate special projects. Tasked to implement new logistics practices company-wide and assist in image creation and implementation for customers.

Managed technical staff, contract workforce on the job-site, deployments of technology equipment and special projects. Worked closely with technicial staff and contract workforce to complete projects efficiently and in a timely manner. Assisted with parts ordering, system repair, troubleshooting, helpdesk duties. Handled scheduling of staff and projects/deployments.

After hours, first response Inbound Customer Service Representative fielding calls from members who had been involved in an insurance loss. Documented the call and forwarded to appropriate staff to handle. Handled Auto & Property losses.