Whilst working for Arnold Clark PLC I have progressed from being an apprentice to time served and also Automotive accredited Diagnostics Technician. Responsibilities include customer care as a Technical Assistant, working to tight deadlines, maintaining/repair of Hybrid Systems, routine service work through to full diagnostic investigation/repairs including electrical faults and repairing to manufacturer standards. I have been made responsible of supervising work for the past 3 years to ensure it is completed to Manufacturer Warranty standards. During the past 2 years I have been a Mentor to new Apprentices. Also it has been my responsibility to ensure Health & Safety standards are met within this dealership