Director, Global Support Services
Current• Coordinate with customer to determine functional requirements and determine technical solutions. • Analyze data in support of proposed projects, business cases, and system requirements. • Coordinate with customers and/or technical staff to resolve issues with software applications. • Use accepted project management, application development and documentation standards and processes. • Test, implement, document and maintain software applications. • Work as a member of a team and provide support for applications. • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated. • Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem. • Identify customer's goals and objectives. • Use available knowledge & resources to provide possible solutions. • Document client issue and process of resolution. • Handle incoming support inquiries.
