Christopher Shallcross Email & Phone Number

Dallas-Fort Worth Metroplex

Project Manager supporting Verizon projects.

Plano, Texas, United States

Dallas-Fort Worth Metroplex

Agile change agent seeking new and exciting opportunities to lead teams and organizations to value

Westlake, Tx

In this role I managed a portfolio of tools, applications, and services for the Verizon Wireless Network Management Centers. After earning my SAFe SPC certification I went on to transition my Agile projects into the SAFe program and transitioned out of my Product Owner role and into a coaching role.Created and delivered annual tools (applications and services) portfolio roadmap with a yearly budget of $2.5M- Presented roadmap to stakeholders, software development teams, and executive leadership for buy-in- Met or exceeded IT and business quarterly/annual value targets inclusive of time and costDesignated Agile coach for two priority projects- Trained multiple Scrum Masters and Product Owners while leading roadmap and user story workshops- Acted as the change agent for SAFe Agile transformation within a 1,200 member IT organization- Reduced 50% of customer team workload by reducing 75% of unneeded network alarms- Consolidated and streamlined NOC tools by 20% - Met customer requirements and targeted delivery dates- Validated existing and enhanced tools used to support VZW 4G and 5G wireless networks- Planned and delivered 5G network element alarming and automations- Enhanced 4G alarming by reducing sympathetic alarms into correlated actionable event alarmingEngaged in cross functional network planning reviews for new products and solutions- Evaluated impact of new products and services to business customers - Partnered with application development teams to assist with solution design and redesign - Coordinated stakeholder involvement, responsibilities and deliverables- Provided current and future visualizations of proposed new products and/or solutions - Served as solutions architect and assisted with roadblocks or impediments

Westlake, Tx

I managed a large portfolio of applications, tools, and services along with Solution/Architectural planning for Wireless Management Centers. I became a Product Owner for the first two Agile projects in my IT organization. This transition from Waterfall to Agile for business critical projects in our organization yielded many great benefits.Involved in the first 2 projects in the Agile transformation for our IT organization- Better throughput/faster to market- Moved from 30 day release cycle to every 2 weeks- Self Service interface allowing the business to release on demandRelationship between IT and the Business greatly improved- Transparency and collaboration led to a better product and working relations- Understanding Priority and throughputMajor cost/time savings achieved by our solutions- Network Alarm Reduction - Reduced 50% of all alarms in 9 months- Ticket Automation - Automated 15% of manual trouble tickets in 9 months- Alarm correlations - Allowed for many symptom alarms to be rolled into on root cause alarms * reduced presented alarms by 15% in 9 monthsChange agent for Agile in our IT organization- Multiple Agile teams followed after us- Cross functional team projects improved with use of Jira and story collaboration- Architectural runway discussions improved design and enabled better design- Improved IT standards and transition to DevOps model

Westlake, Tx

In this role I supported big data analytic applications covering 120 Cisco blade servers and network switches. My duties were performing software, hardware, and maintenance deployments to support operational growth responsibilities. Coalesced with third party software management, in addition to internal IT operations and engineering teams, to troubleshoot/enhance data transfer latency for daily big data transmissions between the big data platform and marketing by tweaking network transport paths.I managed the vendor relationship for a group of VZW NSS applications. This included managing the day to day operations of the applications and hardware as well as the planning for feature improvements, software and firmware upgrades, and the decommissioning of discontinued projects.I also supported the process of integrating a new application into VZW equipment centers. I followed the project from the design phase all the way to the physical hardware installation, firewall requests, application software installation and testing of application functionality.Supporting internal VZW customers utilizing my applications.Working with multiple VZW organizations from day to day status of applications, feature requests, developing SOWs (Scope of Work) requests with vendors, software upgrades and system recovery.

Southlake, Tx

Served as senior project lead for 90% of all VZW switching and cell site software testing, troubleshooting, and deployment. My team significantly reduced manual labor hours by creating scripts and automating software deployments which enabled field teams to focus on rapid deployment of new products and network growth.Software and Technical support for VZW Wireless network 1x, CDMA, EVDO, and LTE cell sites and switching equipment. I supported the testing and deployment of vendor supplied BTS, router and RAN switching equipment for all of the major wireless hardware vendors at VZW.I also supported voice mail platforms, Ethernet-backhaul equipment and provided technical support to the regional operations teams and the NOC (Network Operations Center).

Southlake, Tx

Wireless Network Operations team lead monitoring higher level Wireless network infrastructure and supporting NOC technicians monitoring Wireless network elements.

Southlake, Tx

Monitoring and responding to alarms for Wireless voice and data network elements in support of our field operations teams.

Psychology

Architecture