Additional Skills & Qualifications:• Executed moves, adds, and changes (DMAC) for differentiated deployments, site surveys, and hardware setup.• Troubleshot a wide range of technical issues, including re-imaging, blue screen errors, and both hardware and software problems.• Provided high-level support during office consolidations and ensured seamless technology setup for successful Day 1 operations.• Verified operational status of shared technology and provided Day 1 support for associates’ technical issues and training needs.• Documented work thoroughly and communicated updates to users, ensuring high standards of customer service.• Demonstrated flexibility with evening, weekend work, and overtime to meet demanding schedules.• Collaborated effectively in team environments to deliver results in fast-paced, high-volume request settings.

- Provide excellent on-site customer service and support to all end-users.- Work closely with project management and Epic application teams to understand Field Service support needs.- Travel to site-specific hospitals and clinics to support the device mapping Inventory, hardware refresh deployments of equipment, Epic “TDR” script testing to ensure correct application installation and provide go-live support.- Document with accuracy in the field for inventory and troubleshooting related activities.- Testing workstations and peripheral devices, using Epic software modules and executing Epic test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected.- Imaging of thin clients in the field to iGel operating system.- Imaging of iPhones for Rover deployment.- Providing detailed information on assigned tasks including inventory, deployment, and testing results on each workstation or device, using Epic modules and Epic test script outputs, to ensure proper and efficient turnaround times for failure troubleshooting and resolution.- Understand expected result and document failures effectively based on test script requirements.Utilize MS Office 365, ServiceNow, and other tools like MS Visio to plan and evaluate hardware and software needs across the organization. - Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis.- Potential transport of IT equipment utilizing consultant technician’s personal vehicle to offsite locations (small peripheral devices to be deployed in offsite clinics)

• Diagnosed and identified the origins of computer, software, and network issues through thorough assessment, testing, and resolution via adjustments, repairs, or seeking external support.• Collaborated with team members to identify and resolve complex technical problems.• Proactively kept employees informed about the progress of issues that required escalation.• Made sure to generate comprehensive documentation for all IT trouble tickets as they arose.• Played a role in the technology onboarding of new team members, acquainting them with their specific desktop computing requirements and tools, while also explaining our fundamental IT interaction protocols and methods.

I am responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient and care giver on the safe operation and use of company product.

Maintained a safe environment for clients by cleaning equipment and providing knowledgel on both exercises/functions of equipment. Worked on projects to help improve student involvement in fitness.

I am responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels.