Leading and managing continuous improvement initiatives and service intake projects in Shared Services including reviewing, revising and improving existing processes and enabling technologies to enhance Shared Services' performance to improve overall customer experience and meet its strategic objectives of providing efficient and effective customer service.

Providing strategic advice and coordination of stakeholders and activities to support change planning and implementation of the transition of more than 1,800 staff from various Department premises in the Sydney CBD to new premises in Parramatta.

Leading a team of specialists within a Shared Service Centre to implement and support governance arrangements, transition and integrate new Business Services processes and customers, identify opportunities for improvement of existing processes and coordinate related projects.

Change management planning and implementing workforce realignment projects for the Deputy Secretary, Corporate Services including projects in Business Services (Shared Services), Procurement, Asset Management and Corporate Finance, impacting more than 500 employees.

Provided high level strategic advice and leadership to enable the effective integration of organisation wide shared services incorporating: DEC Corporate finance, TAFE finance, Administrative Services, and preparation for Schools finance.

Coordinated LMBR program, HR, and accommodation activities for the implementation of finance shared services including establishing new DET Shared Service Centre at Parramatta.

Led a multi-disciplinary team to develop and implement an organisation-wide data governance strategy to support strategic planning and decision making; advised the DET Executive on strategic and operational issues relating to data governance across the Department.

Took responsibility for the Department’s administrative strategies, policies and functions, including Student Special Transport Scheme (staff located in Wollongong), corporate services such as motor vehicle fleet, telephony, mail and onsite admin support services, Treasury Managed Fund (insurance), records management/EDRMS, business continuity plans, and other administrative policies with the potential to impact more than 100,000 staff in Department schools, TAFE Colleges, State and Regional… Show more Took responsibility for the Department’s administrative strategies, policies and functions, including Student Special Transport Scheme (staff located in Wollongong), corporate services such as motor vehicle fleet, telephony, mail and onsite admin support services, Treasury Managed Fund (insurance), records management/EDRMS, business continuity plans, and other administrative policies with the potential to impact more than 100,000 staff in Department schools, TAFE Colleges, State and Regional Offices. Transitioned procurement services functions and staff from Administrative Services into newly created Procurement Solutions directorate. Show less

Provided professional executive, organisational and administrative support to the Deputy Director-General including policy advice on a wide range of issues; coordinated work of senior managers in directorates across Corporate Services/F&I to ensure quality standards maintained and deadlines met.