Working on the IT Infrastructure Team, I support VMware virtual environments in Mills across North and South America along with cloud environments in Azure, AWS, and Flexential Public Cloud. Notable Activates:- Travel to Mill locations in US, Canada, and South America for hardware upgrades and evaluations. - Deployment of new VMware hosts to replace legacy hardware (17 locations). - Spin up of virtual environments at new locations. - Crowdstrike Incident response (near 100% of servers online in 12 hours)

I cover four clients in the Nashville area for all their IT needs . Primarily:- Servers (both in VMware and AWS)- Networking (Cisco and Sonic Wall)- Office 365 and Teams- SQL Databases- Information Security- Office location moves and business acquisition (Planning, equipment inventory, and execution of move or migration)

Primary Responsibilities:▪ VMware Environment (vSphere Version 6.0/6.5/6.7, Nimble Storage array, Cisco UCS Mini Hosts)▪ Windows Server Environment (Server 2008 R2, 2012 R2, & 2016)▪ Windows Domain (Active Directory, Group Policies, DNS, DHCP)▪ Microsoft Office 365 admin▪ Cisco Networking environment (Switches, Routers, Core, ASA firewall, AnyConnect VPN, APs, and Wireless Controller)▪ Citrix XenDesktop VDI Environment▪ VRanger Server Backup System▪ Information Security and Intrusion Investigations▪ Spiceworks Helpdesk▪ Vendor Management ▪ Manage Iboss Intrusion Prevention System (IPS) and Web filter▪ Sophos Cloud Managed Anti-Virus with Intercept X▪ Documentation of Servers, Active Directory, and Network Infrastructure in Microsoft VisioProjects:▪ Migration of VMware environment from Dell Hosts to Cisco UCS Mini Blades▪ VMware vSphere upgrade from 6.0 to 6.5▪ Domain Controller upgrade from Windows server 2008 to Windows Server 2012R2▪ Replacement of McAfee EPO Anti-Virus with Sophos Intercept X▪ Maxrecall Document Retrieval and Acquisition Upgrade▪ KnowBe4 Security Awareness Training and Phishing Test Program▪ Information Technology Yearly Budget▪ Replacement of Dell vWorkspace VDI environment with Citrix XenDesktop VDI▪ AT&T MPLS upgrade with Cloud Firewall and AT&T Web Security▪ Moved branch office to a new location (Planning and Onsite Work)▪Office 365 MFA Roll outPlanned and implemented an emergency move from in office work to remote work environment due to a Tornado and shortly after Covid 19.▪ Stack switch migration from Cisco 2960s to Cisco 9300s

Job responsibilities include: - PC and Printer deployment and maintenance - Lead on a WSUS implementation - Took over Jet Admin (HP Printer automation software) implementation - Setting up a security awareness training and testing program- Researching and advising on anti-ransomware measures. - Printer lockdown, upgrades, and deployment - Investigation of network breaches - Managing of Spiceworks for helpdesk ticket system and asset inventory - Setup and configuration of VDI systems and VM Servers (Windows 2012 R2) - Group Policy / Active Directory management - Lead on project to remove local admin rights for all users across the company- Companywide Windows 10 and Office 2016 upgrade- Microsoft Visio Documentation of servers, Active Directory, and network infrastructure- Lead on a Ninite program upgrade/ audit software implementation and management

- Resolved help tickets using Labtech- Installed and troubleshooted computer hardware throughout the offices- Dealt with security issues and preventative measures- Assisted users working remotely through Citrix and Net Extender - Managed users through Active Directory - Supported Microsoft Office products - Educated new hires on IT policies - Set up new users and deactivated terminated users - Handled all remote office issues - Maintained IT storage room and ordering of equipment as needed. - Worked up to 15 hours of overtime during tax season.

-Sorted and distributed mail and packages -Maintained customer relations -Handled monetary transactions-Filed daily financial reports

-Worked with daily backups-Supported the testing and implementation of a "Point of Sale" system-Researched ways to educate employees in basic Internet Security-Supported daily backups using VMWARE-Put together documentation-Project manager for sales force automation project-Put together a security awareness training course

As a student worker, I:-Made copies -Graded tests-Kept the work spaces clean and organized-Collected the mail-Helped with a wide range of business type projects, from making excel sheets and doing research to helping set up for business dinners and assisting guests.

-Assisted with research projects from the Nashville Business Community.-Conducted research for local businesses-Assisted with the annual Datascape project -Found trends in local business patterns, to help new businesses understand the Nashville Market