Christopher Shelley Email & Phone Number

San Francisco, California, Us

I build highly technical and high performing engineering teams that support our pre-sales business partners. My teams deliver valuable and creative solutions that tackle the internet's hardest challenges. Whether it's performance, security, or visibility that are critical areas for your business, My teams help guide you through your digital transformation via trust and technical expertise.Come join us and help build a better internet!

San Francisco, California, Us

San Francisco, California, Us

Senior Solutions Engineer at Cloudflare. Focusing on Pre and Post Sales for large Enterprises and Government clients. A privilege to be part of an incredible organization during an amazing time of growth. Numerous years of 50% YOY (FY18-FY21) growth with customers in every possible vertical. Designing and developing implementation strategies for Public Sector and Private Sector clients in Cloud, Hybrid-Cloud, and Multi-Cloud strategies. I work alongside AEs and Channel Partners to help customers secure their networks and internet applications. Helping Federal, SLED, and large scale Enterprises to build a better internet.

Reston, Virginia (Va), Us

In addition to Sales Engineer Responsibilities:Administered and collected all technical inputs and prepared presentations for valid solutions.Led strategic planning and execution of user assistance documentation and product training.Developed proof of concepts for creative new solutions for Cloud focused customersAssessed technical architecture and framework design for solution delivery.Coordinated with project managers across multiple initiatives to align development timelines, plan testing, and delivery for client needs and objectives.

Reston, Virginia (Va), Us

Write and maintain scripts in multiple languages for clients integrating with Verisign's SOAP and REST APIs (Java/Python). Design labs and custom cloud instances to demonstrate efficacy of products to clients (AWS, RHEL/CentOS, Ubuntu). Build documentation for both internal training and customer consumption. Compile and provide competitive market analysis for product improvements and improved prospecting. Develop complex DNS routing algorithms in LUA based on Verisign's Dynamic Traffic Management solution. Manage the pre-sales technical process while continuing to support existing clients. Prepare and facilitate conference calls, site visits, presentations, demonstrations, technical evaluations, integrations, and any technical issues for customers. Provide responses to Requests for Proposal (RFP) with Sales and Product Marketing. Communicate effectively to coordinate Sales, Sales Operations, Product, Product Marketing, and Customer Operations to deliver solutions that match prospect expectations. Actively mentor and train both Sales and Sales Engineering staff on each product.

Reston, Virginia (Va), Us

Subject Matter Expert across multiple disciplines -- DDOS, DNS, Security, Registry. Focal point for high level escalations and highest dollar value customers.Focused primarily on driving high values of customer satisfaction and business efficiency. Designed, developed, and delivered a multi-level certification program for TSRs staff to gain competencies around each of Verisign's products.

Reston, Virginia (Va), Us

Received inbound calls in support of the SRS for the .COM and .NETback-end infrastructure, as well as 20 other top-level domains.Assisted customers with network connectivity issues (such as ACLconfigurations), XML errors, and domain name related inquiries.Delivered the highest level of customer service through consistent "topbox" scores.Grew from from entry level tech into a tier 3 specialist:Became primary escalation path for DNS and DDoS related issues.Helped build and maintain a knowledge base for the entire product suite.Built an introductory training program to assist TSRs with DNStroubleshooting. Overall product satisfaction jumped from 7.5 to 9.2 out of10 in three months. This improved renewal rates by 15%.Built customized documentation for clients detailing the process forconfiguring AXFR, DNSSEC, Failover, Weighted Loadbalancing, andGeoLocation