Christopher Shepherd Email & Phone Number

Columbus, Oh, Us

Promoted Company Values: Led efforts to foster a culture of ownership and customer-centric service, empowering the team to consistently deliver an outstanding customer experience and solidify the company’s reputation as a top furniture brand.Team Development: Designed and implemented individualized growth and development plans, significantly reducing turnover by equipping team members with the skills and tools needed for career progression.Complaint Management: Skillfully… Show more Promoted Company Values: Led efforts to foster a culture of ownership and customer-centric service, empowering the team to consistently deliver an outstanding customer experience and solidify the company’s reputation as a top furniture brand.Team Development: Designed and implemented individualized growth and development plans, significantly reducing turnover by equipping team members with the skills and tools needed for career progression.Complaint Management: Skillfully handled and delegated responses to complex Better Business Bureau (BBB) and Attorney General complaints, ensuring timely and satisfactory resolutions that protected the company’s reputation.Training and Development: Facilitated training programs for new hires and ongoing development for existing team members, ensuring consistent onboarding experiences and continuous skills enhancement.Quality Assurance: Conducted regular quality assessments to monitor performance and compliance with Key Performance Indicators (KPIs), resulting in improved service levels and adherence to company standards.Development Plan Execution: Designed and executed development plans that prepared agents for promotional opportunities, increasing the team’s readiness for higher-level roles and contributing to a more robust internal talent pipeline. Show less

Promote company value by helping our team own it and serve our customers. Develop individualized plans for team growth and development while reducing turnover. Provide tools to help our team operate efficiently and help us become our customer's favorite furniture brand. Accomplishments *Facilitated in our 4-week new hire training.*Increases team efficiency in the first 6 months in position by setting goals and praising accomplishment.* Facilitated in developing new… Show more Promote company value by helping our team own it and serve our customers. Develop individualized plans for team growth and development while reducing turnover. Provide tools to help our team operate efficiently and help us become our customer's favorite furniture brand. Accomplishments *Facilitated in our 4-week new hire training.*Increases team efficiency in the first 6 months in position by setting goals and praising accomplishment.* Facilitated in developing new training material for supervisor on-boarding. Show less

Columbus, Ohio Area

• Accountable for credit transactions• Drive results through exceptional customer service and advanced problem-solving strategies• Professionally communicate with store management and executives on daily reports.• Reduce escalations through a partnership with store management, executive leaders effectively to resolve complex issues. • Assist in developmental strategies to improve quality assurance, project management, and talent management.• Manage call… Show more • Accountable for credit transactions• Drive results through exceptional customer service and advanced problem-solving strategies• Professionally communicate with store management and executives on daily reports.• Reduce escalations through a partnership with store management, executive leaders effectively to resolve complex issues. • Assist in developmental strategies to improve quality assurance, project management, and talent management.• Manage call queue, drive for efficiency through monitoring and service level evaluation. Show less

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

April 2015 – Present| Sales Floor/Backroom-Instocks Senior Team Leader Target Corporations | 55 Graceland Blvd Columbus, OH 43214 Lead a team of 6 – 14 team members. Managed multiple departments. Efficiently communicate professionally with peers. Partner with vendors on promotions and hot item, driving sales in my department by 3%. Drive efficiency by using productive time management strategies. Accountable for cash and credit transactions and Cash office… Show more April 2015 – Present| Sales Floor/Backroom-Instocks Senior Team Leader Target Corporations | 55 Graceland Blvd Columbus, OH 43214 Lead a team of 6 – 14 team members. Managed multiple departments. Efficiently communicate professionally with peers. Partner with vendors on promotions and hot item, driving sales in my department by 3%. Drive efficiency by using productive time management strategies. Accountable for cash and credit transactions and Cash office balance sheets. Drive sales through product placement, promotions, and guest service(grocery department comp 4% in sales compare to last year) Maintain warehouse merchandise location accuracy, vender logs, and shortage reports. Show less

Dallas-Fort Worth Metroplex

*Responsible for training new staff*Drive routines to meet payroll goals. *Efficiently communicate to drive productivity.*Drive warehouse location accuracy to drive sales. *Acknowledging receiving deliveries, documenting discrepancies, damaged and missing merchandise.*Drive efficiency by using productive time management strategies.

Dallas/Fort Worth Area

*Replenish sales floor and warehouse*Train new team members according to best practices*Assist leaders in driving productivity in every department *Accountable for cash and credit transactions*Awarded employee of the month over 21 times.

*Trained over 4 team members during night shift*Responsible staff training.*Responsible for customer service and overall satisfaction.*Awarded Employee of the Month three different times.*Began as counter person and promoted to team trainer and safety advocate position within 8 months.

Bachelor Of Science (B.S.), Business, Management, Marketing,

Business, Business Administration And Management, General

Associate'S Degree, Business Administration, Management And Operations