Customer Service Representative/Sr Fraud Advocate
Customer Service Sr. Representative – Collections 2015-1870-90 outbound calls per dayHelped customer to better understand their bill and the importance of paying it on timeTook payments, set up payment arrangements, and removed late fees if needed.Properly noted the account per company guidelinesSr Fraud Advocate 2018-1930-50 inbound calls per day.Investigation Skills to determine fraudulent activity and how to resolve itEducated customer on spotting fraudulent activity in their account and the necessary steps to prevent it in the future. Notes on fraudulent orders in accordance with department proceduresObtained all necessary information by following the outlined Kohl’s Fraud Procedures
Mar 2015 - Mar 2019
