I maintained a lot of machinery in the mill I had to make sure our product was in spec our product has certain specs itmust be correct or the product we made would be no good for customers.I was in charge of our temporary workers making sure they were doing the job assigned to them and that they newexactly what they needed to do and how they needed to do it.I had deadlines that I had to meet every week.we used a online system to control most of our machinery.Answered an average of 5-10 calls per day by addressing customer inquiries, solving problems and providing newproduct information.Described product to customers and accurately explained details and care of merchandise.Earned management trust by serving as key holder, responsibly opening and closing mill.Politely assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Recommended alternative items if product was out of stock.Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions andupcoming events.Learned, referenced and applied product knowledge information.Asked open-ended questions to assess customer needs.

I filled up bags of flour and packed them on pallets, I drove forklift and had to make deadlines which I did.with out issues.Learned, referenced and applied product knowledge information.Directed calls to appropriate individuals and departments.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Maintained cleanliness and presentation of stock room and production floor.Processed 5-10 daily invoices and billed renewed invoices to clients.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shippingproblems.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Politely assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Answered an average of 5-10 calls per day by addressing customer inquiries, solving problems and providing newproduct information.

A ladder lead was a supervisor to a group of about 3 to 5 workers showing them how to assemble a wind tower and thatthey were doing everything they need requested of their job.Politely assisted customers in person and via telephone.Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shippingproblems.Scheduled weekly inventory pickups and deliveries with vendors.

Maintained accurate and detailed logs of all events that occurred during each shift.Noted and followed up on any unusual behavior.Processed and logged accurate and detailed incident reports.EducationSuccessfully managed production activities so all orders were shipped on time.Immediately addressed all expired product dispositions.Responded to internal and external requests for information.Created reports, correspondence and spreadsheets with Microsoft Office programs.Followed-up with staff and customers regarding missing or needed information.Prepared new files and assigned tracking identification numbers.Implemented improvements to file systems and procedures.Trained junior staff on department procedures.