Created and revising technical documentation and knowledge base articles for newly added features to encourage users to resolve issues through self-service knowledge articles and reduced spikes in incidents after feature releasesCreated workflows and request itemsConfiguration/customization of the ServiceNow platformCreated ServiceNow reports and dashboardsDeveloped system integrations and process automation within the ServiceNow instance and other Information Services applicationsActive participation in Agile meetings surround requirements gatheringParticipated in the design and recommendations of overall system functionality

Conducted optimal routes that improved the delivery amount of time spent on a deliveryKept car clean and well maintained to present professional appearanceWorked 20+hrs/week as a delivery driver while interacting with a diverse population

Assisting in the use of Blockchain and IOTA to create a distributed ledger technology program within the company Collaborate with members of the development team to refine the development approach and architectural strategy of the Mobile App

Created a program in Python that uses Machine Learning to play CribbagePresented the research that I have accumulated throughout the year at the Symposium on Data Science and Statistics in Reston, Virginia.Assisted my supervisor in graduate program related tasks

Provide informative and friendly customer service Serve as a resource to provide a safe and secure lobby Oversaw office administration tasks, including data entry, managing keys and mail Upholds the confidentiality of personal information about students when appropriate