Christopher Simms Email & Phone Number

Norman, Ok, Us

Oklahoma, United States

Oklahoma City, Oklahoma Area

ResponsibilitiesTake ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers. Ensure that he/she is available to work in shifts and flexible with overall coverage for technical support to include weekends. Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue. Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability. Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues.

Oklahoma City, Oklahoma Area

Delivering problem solutions in preventing or resolving system configuration challenges. And responsible for proactive customer service duties that assist Business Partners and End Users in maximizing the Compellent Storage Center capabilities. Provides proactive SAN monitoring and e-support for Dell customers.

Oklahoma City, Oklahoma Area

-Troubleshoot and resolve complex technical problems across datacenter-wide environments. -Collaborate with internal resources as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution -Documentation of problem, diagnostics, and action that resulted in resolution.

Oklahoma City, Oklahoma Area

-Troubleshoot and resolve complex technical problems across datacenter-wide environments.-Collaborate with internal resources as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution-Documentation of problem, diagnostics, and action that resulted in resolution.

Norman, Ok

Deploy and Maintain Microsoft Windows Small Business Server 2003 , Maintain 8+ PC's using Windows XP and Windows 98. Install and maintain network connections when needed in the building. Manage Data Backup and Disaster Recovery Systems.

Norman, Oklahoma, United States

Altus, Oklahoma

Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.Receives and stocks merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following Company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.Leads Inventory Operations - Helps Associates understand and apply safe and correct ways to handle, move, and display goods, and does the same in own work. Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage. Identifies poor inventory practices and low in-stock levels in assigned area, and reports them with ideas for corrective action. .Enhance Experience in the Store - Supports the Store of the Community merchandising concept and suggests merchandise to Management that meets the needs of local Customers. Shows Associates how to address Customer, merchandise, and Store issues.Customer Centered: Satisfy the Customer - Uses information and feedback to determine associate and customer expectations. Seeks out ways to improve associate and customer service. Teaches others how to find and use resources to respond to associate and customer requests.Execution and Results: Oversee Work and Get Results - Ensures work is completed to expectations. Executes plans and manages own and others‚ time so that priorities are met. Gives others the support and information they need to get results.

Altus, Oklahoma

• Receive deliveries and ensure that delivery items conform to work orders• Unload merchandise from delivery trucks and open packages to ascertain that the right amount and quality has been received• Stock store shelves with packages after marking them properly and ascertain that labels are clear and visible • Compare merchandise to invoices to ensure that correct shipment has been received• Open and unpack received item and prepare them to be sent to the frontend• Clean display cases and shelves and ensure that merchandise is properly and aesthetically displayed on them• Count items in inventory and make note of when to order more items in a series• Set up advertising displays and ensure that pricing information on products conform to actual price data• Requisite merchandise from suppliers by first determining space and customer demand• Attach sale price tags to items and cross out older prices• Fill in for sales associates when they are absent, assisting customers in choosing items and making purchases• Assist customers during payment procedures and help them carry their purchases to the car• Create backend stocking reports and submit requests for additional merchandise

Altus, Oklahoma

Altus, Ok

Diagnostics of incoming PC's to correct problem and find solution. Clean up after hours and take stock of supplies.

Education record

National Technical Honor Society

Bachelor'S Degree, Computer Science

Deans Honor Roll (2004)

Associate'S Degree, Pc Hardware And Networking

National Deans list 1998 - 2000

Computer And Information Services

Activities and Societies: Future Business Leaders of America