Sr. Application Developer
Saved $50K annually by moving from MS Visual Source Safe to open-source Subversion version control control system.Boosted productivity 35% by collaborating with development teams to deliver program upgrades and unit testing.Enhanced the quality of code through extensive debugging and improved application performance and code inefficiencies, leading to a 15% reduction in bugs.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Maintained 15% above average customer satisfaction in post surveys. Used deep compassion and listening skills for the best customer experience.Became a trusted resource through high-level problem-solving skills. Solved customer issues with 10% more success than the company average.Designed, developed, and deployed new Health and Welfare Benefits Administration System as a member of a five-person teamCreated and executed manual and automated test cases to ensure that software, databases and devices meets or exceeds specified standards and end-user requirements.Used technical expertise in the software development life cycle and core technologies in determining and recommending designs based on business objectives, timelines and resource constraints.Managed tasks, product planning, and backlog grooming by using daily scrum and sprint planning Agile methodologies.Performed troubleshooting of development and production problems across multiple environments and operating platforms.Ensured top-quality software deliverables by effectively collaborating with users, Product Management, and Quality Assurance teams.Provided technical support services and assisted global teams to ensure efficient business processes.Proven ability to maintain focus and work effectively with multiple demands.Excellent analytical and time management skills.Excellent communication skills both verbal and written.
