Lead a team of 12 to 15 direct reports. Conduct reviews of business skills and assist with quality assurance. Direct personal and professional development activities. Assist with goal setting and career development. Perform staffing and hiring functions. Develop and initiate new projects and programs to add value to the firm. Lead and coordinate volunteer activities in the community. Analyse performance metrics to identify trends to improve efficiency and performance. Trained new agents and conducted on-going skill training. Identified business risk areas and assisted with reducing potential risk.

Review the performance of 12 to 15 direct reports for quality assurance purposes. Facilitate personal and professional development of reports. Create and initiate new projects to promote quality improvement and awareness of firm values. Prepare reports on team development and accomplishments. Facilitate the training of new hires and the continued learning of current agents.

Administer all major data channels for projects incoming to Key Companies, Inc. Prepare and oversee large format print projects and coordinate the work of other departments for compound projects. Resolve customer conflicts and assure satisfaction.

Operated an on-site copy center and mail room for the law firm Schottenstein, Zox, and Dunn. Saw to the daily functions of document reproduction, book creation, digital discovery assistance, sorting incoming mail, processing outgoing mail, preparing shipments, stocking supplies, and maintaining equipment.

Served as a personal assistant to the company president. Designed and administered corporate and client websites.

Administered a team of Resident Assistants for various dormitories with up to ten direct reports at one time. Performed Resident Assistant duties, such as mail sorting, event organization, security and safety procedures, and crisis response. Administrative duties involved facilitating moves and evictions, maintaining resident records, and filing reports with the university.

Primarily the first level of management contacted to resolve customer service matters and address employee concerns. Oversaw store opening and closing procedures. Handled counter level accounting and compiled daily accounting reports. Managed the activities of the stores front end, including check-out counters, with as many as 30 staff at a time.