Christopher Sisson

Christopher Sisson Email and Phone Number

Contact Center Engineer III @ New American Funding
Christopher Sisson's Location
Pendleton, Indiana, United States, United States
Christopher Sisson's Contact Details

Christopher Sisson personal email

n/a

Christopher Sisson phone numbers

About Christopher Sisson

Designing and supporting hardware and cloud-based technology solutions for a global training infrastructure.

Christopher Sisson's Current Company Details
New American Funding

New American Funding

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Contact Center Engineer III
Christopher Sisson Work Experience Details
  • New American Funding
    Contact Center Engineer Iii
    New American Funding Dec 2022 - Present
    Tustin, Ca, Us
    Genesys Cloud migrationGenesys Cloud Architect inbound call flow configurationGenesys cloud site configuration, call routing / dial plans, trunk configurationSIP Trunk configuration and managementAudiocodes Session Border Controller configuration and managementInfrastructure maintenance and patchingGenesys Pureconnect configuration and managementMigrating users, IVR, queues, ACD, call routing from PureConnect to Genesys Cloud
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  • Cx Advocates
    Genesys Consultant
    Cx Advocates Jan 2022 - Present
    - Configuring and troubleshooting Genesys PureConnect product suite- Configuring Genesys Media servers- Troubleshooting and configuring Audiocodes Session Border Controllers (SIP)routing tables for outbound calling- Assist with migration from PureConnect to Genesys Cloud- G-suite to MS Office migration
  • Genesys
    Team Lead, Sr. Infrastructure Systems Engineer
    Genesys Feb 2019 - Oct 2022
    Menlo Park, Ca, Us
    - 10+ years of experience with the Genesys suite of solutions / Genesys PureConnect- 2 years experience configuring, administering and troubleshooting Genesys Cloud- ICCE, ICCS and Handler certified- Managed small team of engineers - VM Infrastructure management
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  • Genesys | Interactive Intelligence
    Sr. Qa Engineer, Product Integration
    Genesys | Interactive Intelligence Jul 2012 - Feb 2019
    Indianapolis, Indiana, Us
    DoD Information Assurance and Interoperability TestingCRM Integration TestingWindows domain managementConfigure and test Oracle Acme Packet Session Border Controllers (SBC), Audiocodes Mediant digital gateways.Knowledge of VoIP / SIP / TLS
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  • Genesys | Interactive Intelligence
    Sr. Training Consultant / Technical Team Lead
    Genesys | Interactive Intelligence May 2005 - Jul 2012
    Indianapolis, Indiana, Us
    Trained resellers and customers on VoIP / SIP system deployment, support and troubleshooting. Network analysis and troubleshooting.IVR design, configuration and testing.ICCE / ICHD / ICCS certified
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  • Ball State University
    Associate Graduate Faculty
    Ball State University Jan 2014 - Jul 2017
    Muncie, In, Us
    Graduate-level instructor for a course in Unified Communications in a Contact Center / VoIP environment (focusing on Interactive Intelligence / Genesys products). This course is part of a collaborative effort between Genesys and Ball State University's Center for Information and Communications Sciences to provide technical knowledge and a professional certification (ICCS) in unified communications technologies to current graduate students.
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  • Ivy Tech Community College
    Instructor
    Ivy Tech Community College 2002 - 2008
    Indianapolis, In, Us
    Cisco, Microsoft and CompTIA instruction.
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Christopher Sisson Skills

Voip Unified Communications Cloud Computing Testing Tcp/ip Windows Networking Sip Vmware Telecommunications Troubleshooting Windows Server Audiocodes Gateways Polycom Integration Call Centers Acme Packets Sbc

Christopher Sisson Education Details

  • Ball State University
    Ball State University
    Information And Communications Sciences (Cics)

Frequently Asked Questions about Christopher Sisson

What company does Christopher Sisson work for?

Christopher Sisson works for New American Funding

What is Christopher Sisson's role at the current company?

Christopher Sisson's current role is Contact Center Engineer III.

What is Christopher Sisson's email address?

Christopher Sisson's email address is ch****@****nin.com

What is Christopher Sisson's direct phone number?

Christopher Sisson's direct phone number is +176528*****

What schools did Christopher Sisson attend?

Christopher Sisson attended Ball State University.

What skills is Christopher Sisson known for?

Christopher Sisson has skills like Voip, Unified Communications, Cloud Computing, Testing, Tcp/ip, Windows, Networking, Sip, Vmware, Telecommunications, Troubleshooting, Windows Server.

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