Christopher Sizemore Email and Phone Number

Manage the global coordination and execution of the platforms PVT team in line with the agile methodology. Designing of project plans, script planning, improvement planning within team, project management. Led an initiative to eliminate wasted steps in the planning process to streamline the interaction between PVT and the Stakeholders.

Manage Balance and Controls team of 6 associates. Responsible for managing and reconciling 12 million payments per month. Responsible for production and quality over 30 Machines. Analyze performance metrics to identify areas of opportunity. Actively engage all levels to implement process improvements. Host clients for tour of operation, propose process improvements and present product capabilities.• Operations lead for multiple site consolidation projects that led to 150% growth in staff in a 2 year period.• Implemented numerous process improvements that saved over 1,500 labor hours a month.• Seamlessly transitioned to a one step process that cut cost by $3,000,000.• Rolled out a process improvement for client and cut labor by 83%.

Manage Balance and Controls team of 5 associates. Responsible for managing and reconciling 12 million payments per month. Responsible for production and quality of Mailroom Equipment. Analyze performance metrics to identify areas of opportunity. Actively engage all levels to implement process improvements. Host clients for tour of operation, propose process improvements and present product capabilities.• Operations lead for multiple site consolidation projects that led to 150% growth in staff in a 2 year period.• Implemented numerous process improvements that saved over 1,500 labor hours a month.• Seamlessly transitioned to a one step process that cut cost by $420,000.

Manage the accurate and timely delivery of client files and customized reports to meet customers SLA’s. Responsible for solving complex issues, engaging internal and external support teams and tracking the resolution activity.Delegate workflow based on customer needs. Mentored fellow employees on all aspects of the business operation. Monitor and troubleshoot different queue stations to keep work flowing in a timely manner.• Developed Quality Control processes to meet client quality SLA.