Christopher Smuck Email & Phone Number

Melbourne, VIC, AU

• Led continuous improvement projects, implemented analysis scripts developed in Python to obtain six figure cost avoidance
• Introduced KPI/Performance measures, increased service value intake 3X, increased on-time performance by 4X
• Implemented new procedure design methodology to remove ambiguity in design, reduced uncertainty area by 70%
• Designed One-Engine-Inoperative Standard Instrument Departures
• Mentored a team of six analysts

Waterloo, Ontario, Canada

• Successfully led restart of development of internal database management tool
• Managed transition activities from internal development to external vendor development
• Defined product-rescue roadmap, providing concise and transparent updates to stakeholders to salvage product reputation
• Led product demonstrations, focus groups and brain-storming meetings

• Coordinated customer inquiries resulting in an increase of on-time task closure rate from 40% to 90%
• Planned, scheduled, and executed customer procedure design and optimization activities, gathering feedback from multiple stakeholders to develop improved operator emergency procedures
• Developed strong cross-business relationships while acting as Product SME to ensure production schedules were met
• Led workshop sessions with customers, travelling directly to customers and operator conferences to collaborate
• Maintain Airport Obstacle Databases

Waterloo, Ontario, Canada

• Implemented Continuous Improvement initiative by developing Microsoft Excel tool to help automate airspace closure tasks, reduced time required from 30 minutes to 1 minute.
• Led procedure redesign projects on behalf of customers, delivering full network revisions
• Streamlined procedures during continuous improvement activities to reduce non-conformance incidents while acting as process owner
• Addressed root cause analysis investigations and any corresponding corrective action development

Master Of Engineering - Meng, Mechanical Engineering

Bachelor Of Engineering - Be, Aerospace, Aeronautical And Astronautical Engineering

Aircraft Performance

Aircraft Takeoff performance, EOSID optimization, SID diversion point analysis, Airbus PEP