Christopher Smyth Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Illawarra, Nsw

The Area Manager is accountable for the management and oversight of staff and service providers along the Illawarra Network that consists of stations, maintenance centres including contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. - Strategically, commercially and leveraging enhanced people leadership skills, to negotiate and influence capabilities and skills to work with stakeholders, resolve differences and facilitate 'one goal one team' decision making.- Advanced attention to detail and driving a continuous performance improvement and achieving operational targets, all whilst safely and efficiently mobilising a large and diverse field based highly regulated and EA unionised workforce, using a practical knowledge of industrial relations processes including the full range of people management activities. - Directs the future vision on behalf of the network to ensure the Division can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. - Leading and supporting Transport End-to-End Operations. - Facilitating and administering injury management, workers comp and LTI’s.- Outstanding senior stakeholder management capabilities with a strong focus on cross-collaboration to drive project delivery.- Hands-on leader, thriving on multi-tasking, process focused including establishing operational frameworks for team success.- Aligning outcomes with the Sydney Trains Company Values and Culture Playbook. - Successfully guiding and inspiring teams through a transformational landscape.- Fostering teams and individuals with a passion for customer service, safety and security. - Amplified commercial solutions, for staff, department and overall business success. - Utilising exceptional data analytical skills driving strategic planning / thinking. - High level communication skills delivering messages to both executive and frontline levels confidently.

North Sydney, New South Wales, Australia

Responsible for the efficient and effective management of the station, staff and facilities. Responsibilities:- Maintain customer service standards and ensures customer complaints are resolved promptly and effectively to promote a positive image of the station and Sydney Trains. Assist in the identification and development of strategies to improve customer service. Monitor passenger movements during programmed work and other disruptions to ensure adequate services are provided to meet customer needs.- Manage station operations through compliance with policy procedures and guidelines.Responsible for effective station operations in accordance with commercial practice to achieve Sydney Trains business objectives. - Reports security and safety to Transit Police and / or Building Maintenance staff. Support policies and procedures and their implementation.Maintain an environment that meets or exceeds customer needs by providing security and safety at the stations for customers and staff. Maintain appropriate security of station records and property. - Assist monitoring the performance, development and counselling of staff. Provide or arrange training for staff. Evaluate the effectiveness of ‘On the Job’ training. Accountable for staff personal presentation.Maintain the performance, development, motivation and counselling of station staff on the shift. Have input to station staff recruitment and maintain optimum levels of competent and trained staff. Make recommendations on internal and external training and examinations. Provide effective on the job training. Maintain a commercially orientated culture among staff in keeping with business objectives. Participate in and convene interview panels. Contribute to the compilation of staff and duty sheets and staff rosters. Complete staff appraisals as required. Make recommendations concerning station staff reviews. Responsible for appearance and presentation of all staff.

Strathfield, New South Wales, Australia

Nsw, Australia

Leading a diverse team inclusive of operational staff, supervisors, and trainers to deliver services to Sydney and NSW ports. Focused will be on optimising performance and fostering a culture of safety, efficiency, and reliability that consistently surpasses the service expectations of Regional Express.- Analysing the monthly Performance and producing monthly performance synopsis on the overall performance of the station(s). - Performing & Championing system based data analysis tools and skills, assisting the team to comprehensively understand the station performance.- Investigating and analysing operational discrepancies to propose remedial measures and independently respond to internal and external departments.- Mobilising resources and leading the Airport team in the event of Flight Disruptions and/or incidents involving Corporate Emergency Response.- Investigating all operational discrepancies/systems breakdowns/SLA failures etc. on shift basis and preparing of reports.- Developing and maintaining relationships with internal/external departments such as DGCA, safety, security, police, immigration, customs etc., to ensure facilitation of operational needs.- Maintaining efficient contingency systems, and Leads the implementation of effective fall-back measures in the event of disruption. - Managing the annual budget of revenue, expenses and capital expenditure. Recommend cost efficient services that best represents value for money. - Creating a dynamic measurement and reporting system, for purposes of providing periodic reports on the operations. - Monitoring and reporting the overall performance of all areas in terms of costs, revenue, productivity, quality, safety and security. - The Conceiving, managing and implementation of short and midterm projects.

Sydney And Adelaide, Australia

Responsible for the oversight of ground operations at Sydney and Adelaide and is accountable for the overall performance of the station in terms of safety, customer service, security, policy compliance and ground handler/service partner management. Overall Accountability for achievement of all revenue/budget & punctuality.- Created a positive, generative safety culture across the organisation that includes strong safety reporting and Just Culture.- Drove collaboration across the operation to identify needs and develop scalable solutions.- Prioritised objectives and implemented strategies to achieve company initiatives as part of the leadership team.- Deployed data and research to drive cross-business corporate prioritisation.- Collaborated with stakeholders to achieve mutual goals.- Formed and lead internal leaders, providing training and mentorship.- Directly and indirectly managed staff with the goal of enhancing professional development and personal growth.- Managed relationships with key clients.- Ensured airports met performance requirements and maintained operational integrity.- Proactively monitored, managed and reported on Airport performance, analysing Airport scorecards.- Identifed improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination.- Lead the team to ensure success against defined key performance criteria including but not limited to on time performance, baggage, safety and audit performance and labour budgets.

Sydney, Australia

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom