Christopher Timmons Email & Phone Number

Disney’S Pop Century Resort

Skyliner Region

Disney’S Pop Century Resort

Orlando, Fl

I led a team of 35 direct reports who are part of the Internet Help Desk for Sales & Solutions at Disney Central. I track phone, chat, messaging, and email metrics, ensuring that all Cast Members are reaching their goals. I also co-led the in-app messaging and Disability Video Chat teams.

Lake Buena Vista, Fl

I led a team of over 100 Cast Members in a variety of functions including, Guest Correspondence, Guest Services Billing, Special Diets, runDisney, and Social Media. We worked to recover the Magic, as we handled mostly post-visit Guest concerns. My focus leading this team lies in motivation, raising morale, and working towards a 24-48 hour response time for our Guests.

Disney’S Caribbean Beach Resort

As a Guest Experience Manager for Custodial Operations, I ensured we reached our goals of excellence in friendliness and cleanliness. I oversaw all public areas at the Resort as well as housekeeping at night. I engaged with my Cast to provide them with the guidance and positive reinforcement they need to feel appreciated and want to work together to reach our goals. I was also a part of leading the successful opening team for Custodial at the new Disney Skyliner.

Lake Buena Vista, Florida, United States

As a Coordinator with the Guest Experience Services Team, I have an array of responsibilities to oversee. Our department handles post-visit Guest emails, phone calls, and letters. We also own the Resort Research & Billing Team, Special Diets Team, and runDisney Guest Services. I am responsible for providing guidance to associates who are working through their cases and take over any escalated Guest situations. I am also responsible for responding to Guests on behalf of our Executive Leadership team, up to and including the CEO.

Orlando, Florida Area

As part of the Emerging Leader program, I was selected as a temporary Custodial manager for Disney's Typhoon Lagoon Water Park. I participated in all classes for Disney Leaders and was able to get the training and real time experience to Leader a group of unionized Cast Members at the Walt Disney World Resort.

Orlando, Florida Area

As a Coordinator on Main Street U.S.A. at the Magic Kingdom Park, I was responsible for leading the Cast to ensure their area was consistently show ready for our Guests. As we were the only location a Guest has to visit twice (entering and exiting the Park), it was imperative that we maintained a pristine area.

Orlando, Florida Area

As a Coordinator for Frontierland Attractions, I was responsible for Big Thunder Mountain Railroad, Splash Mountain, Country Bear Jamboree, and Tom Sawyer Island. I managed staffing and labor to ensure the operation was able to run smoothly throughout the day. I responded to any attraction downtimes to ensure safe and efficient evacuations and attraction resets.

Orlando, Florida Area

I took 30-40 Guests at a time on a truck ride throughout the Harambe Wildlife Reserve while providing conservation messages and information about the animals on the reserve. I was also a driver for the Wild Africa Trek.As a Show Observer, I was able to experience the attraction to provide coaching and feedback to my fellow drivers, helping them ensure all Guests receive a great, fact-filled show every time.As a proficient Coordinator, I worked with our Leadership team to ensure that our Cast was taken care of in order to provide the excellent Guest experience that we are known for. As an extension of the Leadership Team, I was empowered to provide immediate Guest service recovery to turn around any situation that may arise.

Orlando, Florida Area

I provided exceptional Guest service at the second largest food court on Walt Disney World property. I was also selected to train new Cast Members as well as handle the funds for the food court, ensuring that the safe was always balanced to the penny.

Raleigh, North Carolina, United States

I created and taught lessons in theatre to all Summer X-press camps in the city of Raleigh and worked with a home camp as an additional camp counselor.

Raleigh, North Carolina, United States

I led a group of 20-30 campers at day camps in Raleigh each summer.

Raleigh, North Carolina, United States

I worked for the front of house team at the Duke Energy Center for the Performing Arts, ensuring that all Guests were assisted before, during, and after a performance.