Christopher Soderman Email & Phone Number

Handled high volume of calls, in a call center environment, on the following:Billing: Payments, Credits, Invoice Questions, Setup Payment PlansRepair: Troubleshoot Product Issues, Setup Technician Appointment(if needed), Handled internal transferred calls from Level I Reps for Escalated Issues.Services Changes: Setup, Cancel, and Upgrade various services.

Process and finalize orders for fellow Sales Representatives and customers.In charge of maintaining all visual and physical merchandising.Assisted in the on-going training/coaching of fellow team members.Ran daily operations as a key holder/assistant supervisor.

Maintained stock inventory for all stages of the assembly line.Worked with the internal Buyers department, outside vendors and internal stockroom staff to insure we had the proper inventory for each unit.Reported to higher management and department heads on a weekly basis to communicate the status of production and inventory control issues.Made sure the.