Experienced Technical Business Manager with a demonstrated history of working in the telecommunications industry. Skilled in Negotiation, Body Language, Communication, Customer Satisfaction, and Contact Centers. Strong business development professional with a Bachelor's degree focused in Computer and Information Sciences/Business administration from Southeast Missouri State University. I will be leading a North American team responsible for connecting Agriculture Processing plants for Industry 4.0. Once connected we provide intelligence to our stakeholders to drive action regarding safety and production efficiency.I recently led a team of data analysts and engineers working with Big Data sets to provide executives with information related to efforts made in AT&T’s Technology Services organization with closing non-strategic data centers. Previously I led the Solutioning and Planning portion of the Program assisting application teams with solutions resolving how to exit closing data centers and the necessary project documentation for funding allocation. Prior experience includes supporting large managed services agreements as a client representative and supporting new product development as a Product Owner Delegate.Prior to shifting my career into Information Technology I worked and managed in the Call Center, Retail, and Restaurant industries.