Christopher Soo Email & Phone Number

Burnaby, Bc, Ca

Burnaby, British Columbia, Canada

As a manager, my task is to manage a unified team that merges our reporting and estimations divisions, seamlessly integrating expertise in fire alarms and sprinklers as a whole. My commitment to excellence with my department is unwavering, delivering timely and precise reports for repairs, inspections, service, and sprinkler installations.

Burnaby, British Columbia, Canada

In charge of overseeing the operational aspects of the reporting/quoting department, including scheduling meetings with team members to offer guidance for their professional development. Maintain and foster the departmental culture by providing support and encouragement. Ensure optimal organizational performance by proactively identifying and addressing issues. Implement established policies and procedures, monitor outcomes against benchmarks, and enhance operational efficiency as needed. Supervise employee interactions within the department and address inquiries and requests. Provide administrative assistance to Sales, Office, and Customers when required. Directly manage administrative tasks such as updating databases, setting up new accounts, managing recurring work orders, and maintaining existing accounts for inspections and monitoring. Collect and analyze data to enhance reporting efficiency for fire protection management, governmental and municipal reporting, and other business-level reporting requirements. Identify trends and propose process improvements. Present recommendations for process enhancements to senior leadership to enhance efficiency, quality, and profitability.

Coquitlam, British Columbia, Canada

Performed store operations meticulously during supervised shifts as per schedule. Coordinated opening and closing responsibilities according to assignments. Adhered strictly to cash management and register policies, ensuring compliance and proper practices among the shift team. Provided ongoing support to baristas throughout the shift to ensure exceptional customer service delivery. Contributed to the training of new team members by offering positive reinforcement for successful performance and providing respectful and encouraging coaching when necessary.

Vancouver, British Columbia, Canada

Provide exceptional customer service by anticipating and fulfilling customer needs effectively. Handle lifting and stocking duties regularly, often exceeding 50lbs. Possess proficiency in managing Coolers, Ciders, Beer, Spirits, and Wine products with limited knowledge. Conduct quarterly full store inventory counts, adjustments, and warehouse tracking for inventory control purposes. Supervise staff by creating and implementing daily schedules, delegating tasks, and fostering a positive work environment. Engage in sales and customer service activities including product recommendations, order processing, and addressing phone inquiries. Assume a general supervisor role by overseeing opening and closing procedures, assisting with cash handling, implementing policies and procedures, and maintaining a strong presence on the sales floor. Manage office administration tasks such as ordering from domestic vendors, receiving deliveries, generating subcategory reports, forecasting, cash distribution, and preparing various reports on a weekly, monthly, and annual basis. Support the store with online and corporate orders as needed.

Burnaby, British Columbia, Canada

Engage with consumers through both Inbound and Outbound calls to address delinquent accounts and execute collection activities. Operate within an automatic dialer system, managing a significant volume of calls daily. Facilitate payments, establish arrangements, and negotiate financial payment plans with customers. Maintain focus on achieving predetermined revenue targets on a daily basis. Provide customer service to cable TV, home phone, mobile, and internet clientele, offering additional services and upgrades.

Bachelor Of Business Administration - Bba, Accounting

Diploma Of Education, Business/Managerial Economics

Diploma Of Education, Computer/Information Technology Administration And Management