Christopher Sousa Email & Phone Number

Norwalk, Connecticut, United States

Norwalk, Connecticut, United States

• Responsible for improvement of product line key metrics, including but not limited to revenue, profitability, and customer satisfaction related metrics• Developed a thorough understanding of and served as the subject matter expert for assigned product lines including their market context, customer experience and financial performance• Developed and maintained product roadmaps for assigned product lines• Created Business Cases and Product Briefs for key initiatives and product enhancements captured in product roadmaps• Worked closely with operations, marketing, legal, and other functions to ensure proper execution of product roadmap initiatives• Conducted research to maintain an understanding of the competitive landscape of the market

Norwalk, Connecticut, United States

• Performed campaign analysis utilizing Google Analytics to improve traffic.• Improved landing pages for over 100 utility partners to increase policy sales and total conversion.• Produced marketing reports, timelines, and calendars while tracking the performance of these campaigns.• Coordinated the marketing team on creative campaigns and programmatic buying to support digital promotion efforts. • Created email campaigns, Facebook promotions, outreach and marketing initiatives for an improved end-user experience.• Led internal communications of marketing offers and product information to their appropriate sales channels.• Worked to execute and transition new website platform and innovated strategies for future company growth.

Westport, Ct

• Established project control procedures such as project forecasts and cash flow projections.• Developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.• Planned budgets and authorized payments and merchandise returns• Assessed vendor products and maintained positive vendor relations.• Performed activities at the POS cash counter and prepared daily transaction reports.

Fairfield, Ct

• Analyze and research reporting issues to improve accounting operations procedures.• Draft weekly time sheets for 20 executives and employees.• Develop monthly, quarterly and annual profit and loss statements and balance sheets.• Compose and draft all outgoing correspondence and reports for managers.• Negotiate pricing with vendors regarding wholesale billing and marketing procedures.• Process accounts receivable and accounts payable.

• Develop positive customer relationships through friendly greetings and excellent service while anticipating customers' needs.• Help customers with questions, problems and complaints in person and via telephone.• Organize and maintain the visual appeal of the store while demonstrating use and care of merchandise.

• Consistently provided friendly guest service and heartfelt hospitality.• Demonstrated integrity and honesty while interacting with guests, team members and managers.• Maintained high standards of customer service during high-volume, fast-paced operations.• Built loyal clientele through friendly interactions and consistent appreciation.• Prepared specialty foods, following specific protocols requiring quick turn-around time.• Enforced all cash, security, inventory and labor policies and procedures.

• Installed software, modified and repaired hardware and resolved technical issues for staff workstations with PCs, Macs, phones and laptops.• Maintained inventory for all audiovisual equipment.• Provided maintenance and developed bug fixes and patch sets for existing web applications.• Updated programs and operating systems for classroom interactive learning.

Education record

Economics

Education record