Christopher Sousa Email & Phone Number

Norwalk, Connecticut, United States

Norwalk, Connecticut, United States

• Responsible for improvement of product line key metrics, including but not limited to revenue, profitability, and customer satisfaction related metrics
• Developed a thorough understanding of and served as the subject matter expert for assigned product lines including their market context, customer experience and financial performance
• Developed and maintained product roadmaps for assigned product lines
• Created Business Cases and Product Briefs for key initiatives and product enhancements captured in product roadmaps
• Worked closely with operations, marketing, legal, and other functions to ensure proper execution of product roadmap initiatives
• Conducted research to maintain an understanding of the competitive landscape of the market

Norwalk, Connecticut, United States

• Performed campaign analysis utilizing Google Analytics to improve traffic.
• Improved landing pages for over 100 utility partners to increase policy sales and total conversion.
• Produced marketing reports, timelines, and calendars while tracking the performance of these campaigns.
• Coordinated the marketing team on creative campaigns and programmatic buying to support digital promotion efforts.
• Created email campaigns, Facebook promotions, outreach and marketing initiatives for an improved end-user experience.
• Led internal communications of marketing offers and product information to their appropriate sales channels.

Westport, CT

• Established project control procedures such as project forecasts and cash flow projections.
• Developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
• Planned budgets and authorized payments and merchandise returns
• Assessed vendor products and maintained positive vendor relations.
• Performed activities at the POS cash counter and prepared daily transaction reports.

Fairfield, CT

• Analyze and research reporting issues to improve accounting operations procedures.
• Draft weekly time sheets for 20 executives and employees.
• Develop monthly, quarterly and annual profit and loss statements and balance sheets.
• Compose and draft all outgoing correspondence and reports for managers.
• Negotiate pricing with vendors regarding wholesale billing and marketing procedures.
• Process accounts receivable and accounts payable.

• Develop positive customer relationships through friendly greetings and excellent service while anticipating customers' needs.
• Help customers with questions, problems and complaints in person and via telephone.
• Organize and maintain the visual appeal of the store while demonstrating use and care of merchandise.

• Consistently provided friendly guest service and heartfelt hospitality.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Prepared specialty foods, following specific protocols requiring quick turn-around time.
• Enforced all cash, security, inventory and labor policies and procedures.

• Installed software, modified and repaired hardware and resolved technical issues for staff workstations with PCs, Macs, phones and laptops.
• Maintained inventory for all audiovisual equipment.
• Provided maintenance and developed bug fixes and patch sets for existing web applications.
• Updated programs and operating systems for classroom interactive learning.

Education record

Economics

Education record