Christopher Spahn Email & Phone Number

Hello, I’m Christopher Spahn! My history of success in customer service is directly related to my ability to maintain business relationships and foster customer loyalty. I’m an expert at managing client satisfaction and at training teams to achieve demanding service goals.Companies I’ve made a positive impact at include The Social Security Administration, Liberty Mutual Insurance, and JB Hunt Logistics and Transportation—my prowess is not limited by industry or company type.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!

• 

  Senior Social Insurance Expert

  Social Security Administration

  Nov 2007 - Dec 2016

  I engage with potential beneficiaries, providing education as well as determining eligibility for benefits and services provided by the Social Security Administration.I remain abreast of all changes and modifications in benefits programs and policies in order to best advise beneficiaries. Leverages sound communication abilities to serve as point of contact for all parties involved in the claims process. I am able to maintain personal and private information in relation to unlawful use of citizens’ identity in accordance with appropriate laws. I have participated in the production of weekly training presentations, including presentation of policy changes and new program materials.Possesses end-to-end oversight of all recipients of benefits, ensuring correct and constant receipt for monthly benefit allocations.I have been recognized in top 10% of claims representatives in the field office for consistently processing a caseload of 100+ claims in low elapsed time, while delivering superior customer service.I served as Technical Expert and Resident SSI Program Expert in the resolution of complex claims, including review and fact checking all claims processed by junior claims representatives, achieving an error rate of less than 2%.

• 

  Penn State University

  Master Of Business Administration (Mba)