Christopher Spence Email & Phone Number

Brockville, Ontario, Canada

• Responsible for the daily operations of a restaurant as well as its overall direction, profitability, and reputation.• Developed recipes and menus by applying understanding of market demand and culinary trends.• Regularly review product quality and research new vendors.• Create detailed reports on weekly, monthly and annual revenues and expenses.• Implement policies and protocols that will maintain future restaurant operations.• Hired, trained, scheduled and dismissed employees.

Brockville, Ontario, Canada

• Analyzed and properly processed product returns, assisting customers with alternative merchandise to meet needs.• Qualifying internet leads and follow up with information regarding new and pre-owned vehicle availability, options and price.• Created product positioning and messaging to differentiate products in market and expand visibility.• Penetrated new segments through use of strategic marketing initiatives.• Developed a new content strategy and provided continuous feedback to managers and sales team.

• In charge of controlling inventory: ordering liquor and beer, sundry items, promotional products, etc.• Manage numerous employees through scheduling, encouragement, training and evaluating.• Manage cash float, deposits, petty cash fund, expense/revenue reports and daily shift logs.

Toronto, Ontario, Canada

• Played an instrumental role within a team by exceeding weekly goals for on-time performance and customer satisfaction levels.• Managed personal territory within the city of Toronto by providing strategic management & operational oversight of customer service.• Building immediate rapport and new business through cold-calls.• Attending weekly meetings with project supervisors to discuss goals and previous work week.• Conduct on-site client visits to ensure complete satisfaction and to maximize business opportunities.