Chris Spradlin Email and Phone Number

- Develop and maintain full-stack web applications using React, Node.js, and SQL, ensuring functionality and scalability across environments.- Configure and deploy applications on Windows Server with IIS, and Azure App Services.- Troubleshoot and resolve technical issues, such as DNS changes, API communication failures, and dependency conflicts to ensure application stability.- Optimize legacy systems by addressing technical debt, resolving permissions issues, and integrating modern security standards.- Collaborate with DevOps to refine deployment strategies and maintain consistent environments across development and production.- Facilitate seamless integrations with third-party services like ConnectWise and other platforms, improving system connectivity and functionality.

- Craft websites utilizing HTML, CSS, JavaScript, and CMS platforms such as WordPress, ensuring compatibility with diverse devices and browsers.- Develop custom WordPress solutions, including plugins and themes, to meet client needs while ensuring site efficiency and security.- Lead efforts to identify and resolve technical debt in legacy systems.- Collaborate with the art and content teams to integrate design and functionality seamlessly.- Optimize website performance and loading speed through image optimization, plugin reductions, and code minification.- Conduct usability tests and analyze analytics to enhance user engagement.

- Designed visually appealing and user-friendly websites, ensuring a seamless user experience across multiple platforms and devices using HTML, CSS, JavaScript, and various content management systems such as WordPress.- Developed web-based tools using Node.js and PostgreSQL, integrating multiple vendor APIs to collect and organize data for various organizations.- Created mockups, and wireframes to present design concepts and gather feedback from clients and stakeholders.- Collaborated with cross-functional teams, including developers and content creators, to ensure cohesive integration of design and functionality.- Optimized website performance and loading speed, employing techniques like image optimization and minification of code.- Conducted usability tests and analyze website analytics to identify areas for improvement and enhance user engagement.

- Support the IT needs for on-premise & hosted CXT Software clients running on Windows based environments.- Perform technical project work as needed by management (Systems Migrations, VoIP Setup, AWS Lab admin, KB overhaul).- Daily interaction with MSSQL, including but not limited to, administration & writing queries for clients reporting purposes.- Write CSS for hosted clients using our web applications in order to match up the app style with their company brand.- Modify legacy ASP sites utilizing HTML & ASP.- Create new & maintain existing internal KB documentation & video tutorials in Confluence.- Support various CXT Software applications running on desktop, server, mobile, & web.

- Support the IT needs of clients running Windows Server as it pertains to their Point of Sale Software.- Maintain the networks and various devices of clients including but not limited to, routers, firewalls, IP Camera Systems, etc.- Implement and troubleshoot proprietary restaurant point-of-sale software.- Daily interaction with SQL, including administration of SQL Server, and writing advanced queries for client’s reporting purposes.- Design, implement, & maintain FPOS Ohio Website using HTML, CSS, PHP, & WordPress CMS.- Produce promotional & tutorial videos for internal & external viewing using Adobe Premier and After Effects.

- Program & Test Fly all UAV systems after manufacturing before they are sent to the client.- Perform training sessions for end users worldwide, both in-person and remotely, how to plan & fly missions with fixed wing and multi-rotor UAV systems.- Support Engineer for the newly launched Drone Data Management System (DDMS) software platform to enable clients to analyze the data collected from multiple different UAV platforms.- Troubleshoot pixhawk based UAV systems & C# / Python based planning software remotely.- Review log data from unmanned flights in order to make future flights and products more optimal.- Produce promotional & tutorial videos for internal & external viewing using Adobe Premier and After Effects.- Design, implement, & maintain a new Event 38 website including e-commerce platform using WordPress, WooCommerce, HTML, CSS, & PHP.

- Windows environment systems administrator supporting IIS, Exchange, Active Directory, etc.- Network Administrator supporting SonicWall & Cisco Devices with occasional cabling & expansion.- Technical project work (VoIP implementation, O365 Migration, Paperless Initiatives, Quickbooks Migration, etc).- Design, implement, & maintain DES & all subsidiary websites using HTML, CSS, PHP, & WordPress CMS.- Design promotional marketing material for both print & web using Adobe Photoshop & Illustrator.- Train newly onboarded clients on workflows & proprietary software platforms in a classroom setting.

- Managed all call volume inbound and outbound for a 500 seat contact center.- Developed new web based tools for various projects using HTML, CSS, PHP, MySQL.- Designed troubleshooting guides and knowledge bases for use by technical support agents.- Liaison between Teleperformance and our clients at Cox Communications.- Monitored call quality of technical support agents.- Performed daily up-training and coaching with both individual agents and in a classroom setting of 60+ agents.- Trained classes of newly hired technical support agents on troubleshooting techniques and how to utilize all of the proprietary tools and applications provided to them.