 As an Business System Analyst I wanted to further my knowledge of IT and ServiceNow Speciality

• Implemented a restaurant management SAAS platform for two company locations.• Took accountability and resolved long-standing technical debt with bad data within the company ERP. Implemented improved practices for ensuring accuracy and proper use.• Maintained all software platforms and responsible for maintenance and troubleshooting.• Lead and Oversaw all Accounting, Payroll, Inventory, and HR responsibilities.• Programmed and calibrated the POS systems for the opening of a new concept in December 2022

• Increased retail sales by 17% in 2022 over the prior year• Mentored 4 team members from hourly supervisor roles to salaried managers. Coached and trained 11 MID’s and CID’s• Led a team of over 150 employees.• Cultivated one of the largest wine clubs in the company, exceeding quarterly goals by properly training and incentivizing employees.• Built and maintained a top of the company's high social studio score each quarter by implementing an employee public recognition system for guest reviews and feedback.

• Mentored 15 team members, from hourly team leader to salaried manager. Coach and trained 47 MIT’s (Managers in Training) and CIT’s (Chef in Training)• Collaborated with System Integrators for the companies’ first NCR-NBO, ERP implementation for inventory, invoice, and P&L software, providing guidance, feedback, and oversight to ensure the project delivered on company and stakeholders' needs before rolling out the system nationwide. • Led a testing and training store, implementing new programs, software, recipes, produces, and rollouts. Worked through challenges and testing to develop recommendations and guidance for corporate stakeholders before nationwide adoption. • Specialized in planning, organizing, and executing significant events such as Twilight at the Greene, Breakfast with Santa, Taste of the Greene, Miami Valley Restaurant Week, and Dine to Donate.