Christopher Stancil Email & Phone Number

King Of Prussia, Pa, Us

Providing support installing and maintaining workstations and serve as a technical generalist, maintaining responsibility for initial troubleshooting of computer systems (laptops and desktops), local area networks (LAN), wide area networks (WAN) issues, electronic mail, hardware installation and repair, software configuration and applications and daily technical support operations throughout the entire district. Duties Include:• Active Directory troubleshooting• First Point of Contact for field techs when it comes to troubleshooting• Resting passwords and Unlocking Accounts• Creating Internal and external accounts for users specific to company needs• Creating Distribution lists, mailboxes and any additional troubleshooting with Outlook• User management and account creation within Google Admin Center

Lafayette Hill, Pennsylvania, Us

As part of End User Support within IT Support Services, the Technical Services Analyst role is to provide 2nd level IT support and guidance for all Merakey end user assets. This would include resolving support requests, as well as meeting customer satisfaction and continuous service delivery demands. Duties included:Answers and responds to inbound calls, emails, or chats using documented procedures, available tools and supplied script(s) to assess customer's technical support needs and handle/route accordingly to the satisfaction of the customer ● Verifies all contact information ● Creates/Updates/Resolves incidents or service requests within supplied IT Service Management System ● Documents problem definition ● Files appropriate data (soft and hard copies) Provides direction to customers promoting online self-service and web based solutions. ● Creates temporary "work-around" for immediate customer issues when appropriate

Morton, Pa., Us

Provide in person and over the phone assistance to helps users resolve issues with computer hardware or software. Day to day responsibilities consist of responding to user inquiries, assessing and resolving problems and issues related to IT equipment and applications. Frequently work alongside other I.T. teams within the organization to facilitate timely resolution to end user support requests. Duties included:● Active Directory troubleshooting● Resting passwords and Unlocking Accounts● Creating Internal and external accounts for users specific to company needs● Creating Distribution lists, mailboxes and any additional troubleshooting with Outlook● User management within Google Admin Center● Supporting the Microsoft 365 suite including Teams, Outlook, and OneDrive● Frequently provide support to “C” level staff members with exceptional results● Provide in classroom support to interactive flat panel displays and interactive projectors● Occasionally assist with structured cabling projects● Provide desk side support in the form of setting up workstations with monitors and docking stations

Eindhoven, Netherlands, Nl

San Francisco, California, Us

Valley Forge, Pa, Us

King Of Prussia, Pennsylvania, Us