Christopher Starman Email & Phone Number

Manage and lead the maintenance phase of Simple to High complex studies or support assigned study activities for complex projects.Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirementsResponsible for project/client metrics, including but not limited to collaborating with Client Success Directors in readiness for regular Governance meetings.Handle client escalations independently and work with internal and client teams to resolve these. Escalate as appropriate in a timely manner.Responsible for quality of communication with client and sites- cadence, content and audience. Serves as the primary contact for customers on assigned projects.Responsible for resource assignment and management of those performing project tasks. • Review, approve and maintain project system documentationAccountable for vendor management and deliverables. This can include services, licensing, payments, invoicing, and vendor management activities.Responsible for reporting of internal project status updates. Collaborating with other functional areas for project delivery to ensure timelines and client expectations are met within budget. Diversity and Inclusion Competencies

- Ownership of delegated project activities to ensure the timely and quality execution of project deliverables based on scope-of-services.- Responsible for delegated client and project communication during the project lifecycle.- Supports the identification and resolution of risks and issues, and management and mitigation of risks. Able to proactively address risks and issues.- Works across internal/externals functions to ensure study deliverables are provided on time and in full.

Harleysville, Pennsylvania

- Managed key accounts and tracked large value order milestones.- Active project team member for streamlining and process improvement groups.- Tracked and reported out order issues and potential resolutions to upper management.- Acted as a team liaison between channel partners, customers, and internal departments. - Supports Order Management/Logistics for order tracking, holds and scheduling.- Responds to routine complaints and disputes within reasonable limit of authority, and recognizes when to escalate customer issues.

Miami/Fort Lauderdale Area

- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.- Grow and nurture customer relationships on every interaction that results in measurable customer value.- Document necessary account information and offer custom solutions that benefit the customer.

Hollywood, Florida

- Inspire others to high performance through collaboration and teamwork utilizing the DIRECT feedback model.- Create a work environment where motivated people can excel.- Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation.- Perform role plays with personnel on a regular basis to improve interactions with customers.- Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience.- Facilitate weekly personnel training/educational sessions as directed by Store Manager.- Consistently demonstrate excellent leadership and coaching skills.- Assist, inspire and engage employees by motivating team to succeed.- Develop employees for growth and promotion.- Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service.- Improve employee engagement through leadership skills.- Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings.- Communicate temporary assignments and overtime for floating personnel.- Partner with Store Manager to successfully launch new products, services or processes.- Actively inspect post-launch and drive improved results with best practices.- Inspect that employees are properly trained on new products and promotions to sell with confidence.- Facilitate the monthly scheduling process.- Develop strategic perspective and champion change.

Hollywood, Florida

- Sells all products and services offered by the Company. - Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.- Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. - Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. - Handle service inquiries from customers. - Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

- Supervises all landscaping personnel; duties include planning, scheduling, organizing and directing work, training personnel, and recommending applicants for employment or for discipline, termination or retention.- Teaches and enforces safety regulations.- Monitors jobs both indoors and outdoors to ensure quality and compliance with jobstandards.- Performs duties of a landscaper.- Maintains records of jobs performed, departmental charge codes and hours worked byemployees.- Maintains effective communication with faculty horticultural specialists and otherdepartments.- Orders tools, equipment and supplies.- Coordinates activities with other trades areas and outside contractors.

Business And Communication

Associate Of Arts (A.A.), General Studies

Communication, General