Christopher Steadman Email & Phone Number

Vernon, Canada

Kamloops, Canada Area

Deliver efficient movement of traffic within the road territory and yard-terminal by developing, organizing, and executing the daily yard-terminal/road operating plan in a safe and cost effective manner which maximizes fluidity and achieves Local Service Operating Plan compliance on a daily basis.• Direct yard processes to fulfill customer car orders, Customer Service Operations instructions and Mechanical and Engineering requests for car movement and placement.• Accountable for delivering instructions for train movements within terminal to Dispatching and Operating crews.• Coordinate all train movements within the yard and on the mainline.• Resolve non-compliance crew issues and/or opportunities for process improvement, or escalate to the Trainmaster as appropriate.• Perform proficiency and efficiency tests and other safety activities to meet the required standards.• Accountable for inventory management of terminals and line of road in area of responsibility.

Winnipeg, Canada Area

Provide Automated Work order Inventory Reporting (AIR) application and device support to Canada and U.S. Field Operations on a 24 hour x 7 day per week basis.-Identify, document, and resolve end user support issues.-Develop permanent documented solutions.-Escalate systemic problems or trends through established problem logging procedures.-Continually improve support documentation, training materials, and job aids.-Research and analyze application, hardware, and/or reporting issues to determine root cause and improvement opportunities.-Compile, produce, and communicate AIR metrics.-Optimize AIR device distribution by protecting CP operations at the lowest possible cost. This includes replacement, and repair of bad order units, and maintenance of a working stock inventory.

Winnipeg, Canada Area

Primary Network and Systems Administrator in a fast-paced and challenging environment providing desktop support to over 60 users, off site personnel, and offices around the world.-Manage Windows Server 2003 Domain with Active Directory-Setup users working remotely using Cisco VPN Client and PIX 515e-Assign trouble tickets from end users to developers and ensure a solution is found-Manage over 150+ registered domains, 100+ toll free lines and DIDs-Responsible for maintaining system and network configuration back-ups and ensuring systems security-Designing and implementing Call IVRs-Providing users technical support for both Mac and PCs-Coordinating user accounts including; new hire set up, terminations, logins and user privileges.

Winnipeg, Canada Area

Provided exceptional customer support as a Senior Technician at a storefront computer retailer with a strong focus on web based sales and service.-Diagnose hardware and software problems, and replace defective components-Responsible for product returns RMAs-Virus detection and removal-Storefront floor support and customer service

Business Analysis

Ccna, Ccnp