Led and executed strategic initiatives in program development, implementation, and optimization. Fostered cross-functional collaboration, cultivated stakeholder relationships, and drove teams to achieve organizational objectives. Demonstrated exceptional leadership, communication, and problem-solving skills to deliver impactful results in a fast-paced and evolving environment, and ensured the highest standards of quality and efficiency.Key Projects and Achievements:• Conducted weekly meetings, addressing level packet weaknesses and special needs, providing instruction, guidance, and competency training in independent living skills through both group and individual methods.• Assumed direct supervision of key staff, executed effective behavior programs, and approved budget expenditures for financial accountability.• Established a cohesive team environment, coordinated staff meetings, and used creative techniques to boost morale and well-being.• Managed the establishment of files for prospective residents, conducted administrative functions for resident admissions, and organized resident charts while educating staff on proper chart management.• Ensured Intercept House's compliance with regulatory requirements, collaborated on licensure review and action plans with the Regional Program Manager, and reviewed critical incident reports to uphold human rights standards.• Ensured familiarity with interdepartmental licensure standards and regulatory requirements, monitored Intercept House's clinical records compliance, and reviewed resident chart reports.

Provided therapeutic support and intervention services for diverse populations, including children, adolescents, and families, to address emotional, behavioral, and social challenges. Conducted assessments, developed and implemented treatment plans, and collaborated with multidisciplinary teams. Created supportive and nurturing environment to facilitate positive growth and development for individuals under care.Key Projects and Achievements:• Administered clinical therapeutic services and emotional support to 30 or more youth residents daily across 6-7 living units.• Onboarded and trained new coaches, ensuring comprehensive documentation and preparation for COA, licensing, and Medicaid visits.• Documented and submitted serious incident reports to ensure continuity of care during shift changes.• Accurately inputted notes into the electronic data system and communicated acute patient issues to all team members on an as-needed basis.• Oversaw weekly room and wing inspections, correcting deficiencies in accordance with company standards.• Conducted weekly supervision for 10-15 support coaches and designated staff, and implemented disciplinary coaching and write-ups as needed for direct reports.• Recommended and administered treatment interventions for residents, focusing on emotional and physical safety through approaches such as Dialectical Behavior Therapy (DBT), Cognitive Behavior Therapy (CBT), and Collaborative Problem Solving (CPS).• Maintained an updated community resource list to facilitate connections between youth residents and additional support services.

Oversaw daily operations and holistic well-being of youth residents by creating supportive and structured environment conducive to positive growth and development. Managed and mentored team of support coaches to ensure adherence to company standards and regulatory requirements. Conducted regular room and wing inspections to address any deficiencies, and maintained comprehensive documentation for accreditation and compliance purposes.Key Projects and Achievements:• Facilitated and meticulously documented psychoeducational and recreational group/outing sessions with clients, resulting in a consistent average mean of 25% increase in achieving treatment plan goals.• Scheduled shifts to ensure 24/7/365 operations coverage, maintaining a 1:5 staff-to-client ratio to uphold service standards and client care.• Reviewed treatment intervention logs, serious incident reports, inventories, medical records, and shift change reports daily to ensure accurate documentation and compliance.• Inspected and addressed physical cottage issues, including supply inventories, conducting fire drills, safety inspections, and handling maintenance requests promptly to ensure a safe and conducive living environment for clients.• Attended and actively participated in leadership meetings, retreats, in-service trainings, and other group activities to stay informed about organizational objectives, contribute to decision-making processes, and enhance professional skills.

Provided effective and comprehensive support to youth residents and contributed to success of daily operations. Delivered high-quality counseling and guidance, and fostered positive relationships with youth residents to enhance their emotional and behavioral well-being. Ensure consistent coverage across multiple areas as Floater, collaborating seamlessly with multidisciplinary teams to maintain organization's mission and values.Key Projects and Achievements:• Supported an average of 15-20 clients from a total census of 30 residents within the sexually acting-out youth population, creating a secure environment and conducting interventions in both group and one-to-one settings to address the specific needs of the youth population.• Acted as the primary point person for on- and off-campus events, providing crucial support to cottage facilities, staff, and youth to ensure successful and well-coordinated activities.• Utilized trauma-informed care crisis intervention techniques across six cottage programs, managing an average of 20-30 clients on any given day.• Redirected sexualized, aggressive, and manipulative behaviors through the promotion of sanctuary and rehabilitation engagement.• Applied motivational interviewing, praise, attentive listening, and reflective responses in both 1:1 and group dynamic settings to foster positive behavior change.• Facilitated a minimum of 4-6 groups weekly, covering topics such as healthy sexuality, friendship, and coping skills, contributing to the overall therapeutic environment.

Oversaw and implemented programs focused on fostering independent living skills for students with focus on addressing behavioral challenges by employing evidence-based interventions and strategies. Maintained positive and supportive learning environment, created tailored plans to meet unique needs of each student, and promoted personal development and successful integration into independent living.Key Projects and Achievements:• Prepared life skills lessons and led 2-3 group sessions daily for a caseload of 10-15 students/residents, focusing on essential topics such as study skills, public transportation, financing, budgeting, building professional connections, and personal hygiene.• Supported and assisted youth in meeting the goals and objectives of their required service plans, contributing to a notable increase in patient satisfaction ratings.• Taught approximately 10-15 students independent living skills to enhance their ability to thrive in a family setting and within the community.• Covered diverse areas, including study skills, public transportation usage, financial literacy, budgeting, professional networking, and personal hygiene.• Modeled appropriate behavior, emotional responses, and communication skills, including anger management, conflict resolution, and problem-solving.• Achieved a significant decrease in overall generalized anxiety for two-thirds of the caseload, resulting in a quarter reduction.• Implemented trauma-informed care verbal de-escalation techniques to resolve conflicts within the student community, providing crisis and psychosocial support, and contributing to a positive and supportive learning environment.